Author Topic: Activities timeline - how to add completed activities to default timeline view (Read 7069 times)

phillipclarke29 · May 08, 2013, 05:05:18 am

A customer has queried why when opening a case via "manage cases" their timeline appears without completed cases showing? If you then click on the date column completed activities appear. Does anybody know how to show all activities, completed or uncompleted in date order by default?

Michael McAndrew · May 08, 2013, 10:39:06 am

Hi Philip,

Quote

without completed cases showing

do you mean completed activities?

maybe a couple of annotated screenshots might help? when i tried to replicate what you are describing by opening a case from the case dashboard on demo i did see completed and scheduled activities (see screenshot)

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Author Topic: Activities timeline - how to add completed activities to default timeline view (Read 7069 times)

phillipclarke29

Activities timeline - how to add completed activities to default timeline view

Michael McAndrew

Re: Activities timeline - how to add completed activities to default timeline view