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  • [solved] fetch_activities does nothing since upgrade to 4.3
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Author Topic: [solved] fetch_activities does nothing since upgrade to 4.3  (Read 909 times)

myles

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[solved] fetch_activities does nothing since upgrade to 4.3
May 08, 2013, 06:05:56 am
Since upgrading to 4.3.2 from 4.2.8 fetch_actiivities (the Inbound email auto filing process) does nothing. The log reports that it starts, but does not report success, as it used to.

Mail is not moved from the special inbox.

Running it manually (from the manage scheduled jobs list rather than url) results in a white screen.
Running it from the command line gives no more information.

What should I do next to work out what it is / is not doing?
« Last Edit: May 16, 2013, 05:29:49 am by myles »

Donald Lobo

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Re: fetch_activities does nothing since upgrade to 4.3
May 08, 2013, 07:11:35 am

can u check what the error message is with the white screen in your apache logs

there is also this issue which might be related:

http://issues.civicrm.org/jira/browse/CRM-12558

lobo
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myles

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Re: fetch_activities does nothing since upgrade to 4.3
May 08, 2013, 09:32:11 am
Thanks Lobo - This one? Ensure CRM/Utils/DeprecatedUtils.php is required

As for the error log -that's just it; nothing - no error reported

Michael McAndrew

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Re: fetch_activities does nothing since upgrade to 4.3
May 08, 2013, 10:29:03 am
Code: [Select]
As for the error log -that's just it; nothing - no error reported
are you sure? it is pretty rare that you would get a white screen with no error reporting *anywhere*. have you checked all the logs? what kind of server infrastructure are you running on?
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myles

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Re: fetch_activities does nothing since upgrade to 4.3
May 14, 2013, 05:00:59 am
I have found a error in civicrm/error_log

Seems that apc.so is in the wrong place - i.e. in a different extensions directory.

Could this have anything to do it?

I'm investigating cautiously.

To answer your question Michael it is a vps running centOS 5 with WHM/cpanel

Many thanks

myles

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Re: fetch_activities does nothing since upgrade to 4.3
May 15, 2013, 12:55:16 am
apc now installed correctly - those messages gone from error_log - but still have a white screen on manually triggering the process and nothing filed.

Where can i find error logs?

Nothing in the apache error log
Nothing in the php error log in civicrm/error_log

There must something obvious I am missing.

Back to the day job now; more investigation later :-)

myles

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Re: fetch_activities does nothing since upgrade to 4.3
May 16, 2013, 05:01:58 am
Wow, Lobo, right again.... I think.

By 'executing now' the process, then accessing an Drupal admin screen when not logged in as admin I got an error message

[really, don't ask]

Here it is...

   
Quote
Warning: require_once(api/v3/DeprecatedUtils.php) [function.require-once]: failed to open stream: No such file or directory in CRM_Utils_Mail_EmailProcessor::_process() (line 216 of /home/ablaze/public_html/sites/all/modules/civicrm/CRM/Utils/Mail/EmailProcessor.php).

I'm investigating...

By the way - there has to be a proper way to find an error message - what should I have been doing?!

myles

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Re: fetch_activities does nothing since upgrade to 4.3
May 16, 2013, 05:29:25 am
You wonderful people!

4.3.3 resolves the problem, filing automagically happening again - :-)
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  • [solved] fetch_activities does nothing since upgrade to 4.3

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