CiviCRM Community Forums (archive)

CiviCase looks to be a powerful platform and a good fit for supporting a research project we have that requires the administering of multiple data collection forms for several patient cohorts over the course of a 12-month study. However we've encountered some nagging problems with the display of CIviCase information in Drupal views, including:
1. The Drupal views for CIvi activities appears to be duplicating the record display for a single activity, once any modification have been done to the activity (eg. changing the scheduled date)
2. Although we have deleted some Activities records through the Civi interface, they still display. I believe when Civi deletes, it puts records in trash rather that deleting them completely, so is there is a mechanism for emptying the trash, or otherwise ensuring that records in Civi trash don't show up on Drupal views?
3. We've added a variety of Custom Activity types and Custom Data types, but Civi does not seem to recognize these for display these on the existing native Reports (eg. Print the Case report - no activities are displayed, although they appear on the Case activities screen)

We'd welcome some insight on some of these issues, and would be willing to engage support services to take a look at diagnosing and resolving these issues (if that kind of shameless soliciting of services is allowed on this forum -  )

Thx Coleman, for the speedy response/resolution. We'll go ahead and do the 4.3 upgrade and expect that it will address items 1 & 2. Will confirm result when done.

If you can replicate that bug on the demo site then please file a bug report on Jira with steps to reproduce.

I wouldn't call them "orphaned" unless you have deleted the contact permanently.
When a contact is moved to the trash all their associated records are left untouched. If the contact is deleted permanently then their activities, cases, contributions, etc are also deleted.
You should add "contact is deleted" filter to your view to account for this.