CiviCRM Community Forums (archive)

I've been looking through the different specs online to try and figure out how exactly refunds happen, but I haven't been able to nail it down... here are my questions

First: Is it appropriate to say that a refund happens when I edit an existing contribution and change it's Status to Refunded? In other words, is this the correct workflow to refund a transaction.

Second: When I select Refunded, is an event fired to the payment processor to credit the account which made the purchase? In particular, Authorize.net, as that's my payment processor. I didn't see anything much when I grepped for "refund" in the code.

Third: Is there any manual steps that need to be performed to make a refund happen beyond the change of the status? For instance, do I need to call Authorize.net and ask them to credit a specific transaction number.

Thanks for the help. I'm fairly new to the game and I know this is a new feature for 4.3. It's also not yet documented that I can find.

Thanks for the quick reply.

So then the workflow would literally be to contact the Payment Processor, issue a refund, and then edit the transaction to be marked as refunded... Ok I was just making sure this was the case...

Obviously I can't create new contributions as refunded ones, though this has been the workflow in the past in other systems... where refunds were a separate line item.