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  • Repetitions on scheduled reminders in CiviCRM 4.3.2 not working
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Author Topic: Repetitions on scheduled reminders in CiviCRM 4.3.2 not working  (Read 27401 times)

prabhath

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Repetitions on scheduled reminders in CiviCRM 4.3.2 not working
May 23, 2013, 08:27:42 pm
Hi All,
I'm trying to setup schedule reminders in CiviCRM 4.3.2 for membership renewal reminders.
I have successfully created to send the notice 30 days prior to the membership end date and it's working fine.
However when I enabled repetition and set it to "every 1 day(s) until 6 moth(s) after Membership End Date" it did not send that notification.
I have a membership that expired on 14/05/2013.

I'm using CiviCRM 4.3.2 on Wordpress 3.5.1

Thanks!

Donald Lobo

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Re: Repetitions on scheduled reminders in CiviCRM 4.3.2 not working
May 24, 2013, 06:59:36 am

A few other folks have mentioned that repetition doe not work nicely. Seems like there are still a few bugs/issues with it

any chance u can take a look at the code and help debug?

lobo
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prabhath

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Re: Repetitions on scheduled reminders in CiviCRM 4.3.2 not working
May 26, 2013, 04:12:25 pm
Thanks Lobo.

Sure I will have a look and update this post.

Kind Regards,
Prabhath.

bighudsonnut

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Re: Repetitions on scheduled reminders in CiviCRM 4.3.2 not working
August 14, 2013, 08:32:59 am
I am interested in the bugs for this.  I continue to have problems with scheduled reminders sending out reminders to a variety of expiration dates (expired a year ago all the way forward to expiration dates a year out).  I have tried to follow the directions to run the process_membership_reminder_date job.  I am hitting dead ends.  I am not finding this in the api/v3 or api/v2 directory.  This job is not in the list of Scheduled Jobs.  I realize this may be because it is a one time job.  When I try and create an API entry, it keeps telling me that it is an invalid API.

I have gone into the database but cant seem to find a scheduled reminder date field only the current expiration date.  What am I missing?  My members are starting to get upset they are receiving emails when their membership is not due.  What am I missing?

bighudsonnut

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Re: Repetitions on scheduled reminders in CiviCRM 4.3.2 not working
August 14, 2013, 11:19:09 am
I just found this page in the wiki: http://wiki.civicrm.org/confluence/display/CRM/Migration+of+bin+to+api

When I try to use the api for Update Membership Reminder Date (api.job.processMembershipReminderDate)  I get the error "Given API command is not defined." in pink to the right of the API action.  How do I get this to work? 

combrains

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Re: Repetitions on scheduled reminders in CiviCRM 4.3.2 not working
August 18, 2013, 10:03:34 pm
I'm in the same boat as you, bighudsonnut.  However, I can't get any of my reminders to run at all.

I'm guessing from the description of the process_membership_reminder_date job given here: http://wiki.civicrm.org/confluence/display/CRMDOC/Managing+Scheduled+Jobs that this job needs to be run as a one-time job after setting up your current memberships.

But like you, I cannot get this job to run as I too get the "Given API command is not found" when trying to create a job for it.

If we can work this one out, I might look at submitting some updates to the docs.

Cheers

bighudsonnut

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Re: Repetitions on scheduled reminders in CiviCRM 4.3.2 not working
August 21, 2013, 11:57:59 am
I am using the bludgeoning stick approach.  I reformatted the message and inserted all the membership data (tokens are working great!) and calling it a "membership info validation", and am letting the scheduled reminder logic run through the membership 200 at a time (12000 total but only about 5000 with emails.  One benefit is that I am getting folks to renew who have been out of the club for years, but I am also upsetting folks who I have Do Not Email set up since the reminders are blowing through all the contact preferences.  I am hoping that once I have gone through my entire database that it will behave.  Will let you know.

Aaron
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