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  • CiviCRM Community Forums (archive) »
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  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Bounce processing not updating Hold flag
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Author Topic: Bounce processing not updating Hold flag  (Read 3884 times)

DaveT

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Bounce processing not updating Hold flag
June 07, 2013, 11:46:55 am
I am having this problem with 4.2 and now 4.3.

Bounce processing is working through the point where the bounced messages are being processed into the ignored and processed folders in the bounced email account.  However, none of the bounced contacts in the processed folder are being updated with the Hold flag.

I have set the threshold in database to 1 for all bounce types and still nothing is recorded on Hold.

Any suggestions as to where and how I might troubleshoot this?

Attached is image of full header for a bounced message that is in the processed folder.



Thanks

Donald Lobo

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Re: Bounce processing not updating Hold flag
June 07, 2013, 05:18:47 pm

dont see any of civimail generated verp headers in the response. I suspect one or more of the mailers downstream is rewriting the headers (perhaps elasticemail?)

lobo
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Re: Bounce processing not updating Hold flag
June 08, 2013, 12:43:51 am
Do you have a X-CiviMail-Bounce in the rest of the message or is this removed as well?

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DaveT

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Re: Bounce processing not updating Hold flag
June 08, 2013, 03:45:42 am
I don't see any X-Civi headers in the bounce messages or delivered messages.    That gives me something to work on, thanks.

Are there any Civi settings that control whether these are set or not?  I seem to recall seeing them in messages in the past but perhaps that was with a different SMTP solution.

DaveT

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Re: Bounce processing not updating Hold flag
June 08, 2013, 04:16:33 am
It appears that ElasticEmail does remove the headers - based in info from others at their site.  Apparently they will change that for individual accounts on request.  I have made the request and will confirm if that works.

Thanks for help.

DaveT

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Re: Bounce processing not updating Hold flag
June 13, 2013, 08:09:11 pm
Elastic email modified account (on request) to include full headers.  All working correctly now.

thanks for assistance
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Bounce processing not updating Hold flag

This forum was archived on 2017-11-26.