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Author Topic: CiviMail not tracking bounces/unsubscribes  (Read 2323 times)

awnsysadmin

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CiviMail not tracking bounces/unsubscribes
March 30, 2008, 03:04:38 pm
Hello all,

This is a problem with CiviMail, with amavis specifically.

I can't get CiviMail to track bounces or unsubscribes (tracks opens without problems).
I have tracked the problem to amavisd. When it receives a bounce/reply/optout/unsubscribe email, it gives an error like this one.

Mar 30 04:12:28 localhost postfix/smtp[1209]: 9D42D95D55: to=<mailings@localhost
.aidworkers.org.uk>, orig_to=<unsubscribe.1.45.23104.83d77bea5a37f5463ce10c9f5d5
f6cd6c7feee83@aidworkers.net>, relay=localhost[127.0.0.1], delay=189106, status=
deferred (host localhost[127.0.0.1] said: 451 4.5.0 Error in processing, id=0187
0-05, post_virus_scan FAILED: Insecure dependency in require while running with
-T switch at /usr/lib/perl5/5.8.5/utf8_heavy.pl line 182. (in reply to end of DA
TA command))

I have visited the amavisd forums and they recommend using amavisd on a non-UTF8 environment, however CiviMail uses UTF8 to encode text emails.

I have now worked around it by disabling the -T switch on the perl line on amavis... but I am crossing my fingers (in case of side effects).

Any ideas on how to resolve this in a more elegant way?

Regards,

Ricardo

Piotr Szotkowski

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Re: CiviMail not tracking bounces/unsubscribes
April 01, 2008, 01:33:32 am
Quote from: awnsysadmin on March 30, 2008, 03:04:38 pm
I have visited the amavisd forums and they recommend using amavisd on a non-UTF8 environment, however CiviMail uses UTF8 to encode text emails.

I have now worked around it by disabling the -T switch on the perl line on amavis... but I am crossing my fingers (in case of side effects).

Any ideas on how to resolve this in a more elegant way?

Hm, this is the first time I see an error like this one, and the recommendation surprises me – more and more environments are UTF-8 ones. That said, CiviMail is only interested in the headers (i.e., the body content is irrelevant), so you should be able to safely use AMaViS without the -T switch (do let us know if you have further issues with this, please!).
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Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • CiviMail installation and configuration (Moderator: Donald Lobo) »
  • CiviMail not tracking bounces/unsubscribes

This forum was archived on 2017-11-26.