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Author Topic: Activity record disappears when edited  (Read 674 times)

Narabear

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Activity record disappears when edited
July 02, 2013, 03:32:33 pm
Hi there

I recently created an activity to record some letters that we were sending out to a group of prospective donors.  I added multiple contacts to the same activity, marked it scheduled, as saved the record.  After the letters mailed, I went back in the the activity record to flip to completed and the following happened:

Upon opening the record- all the contact names originally there were nowhere to be found and that field actually looked blanked out and un-editable.  When I changed the status and hit save, the entire activity record totally disappeared and no longer showed up in search.  I have since tried a couple variations on this, and basically every time I try to edit an activity record with multiple attached contacts in any way at all - the same problem happens.  I have also tested this on the demo site, and the same thing happens there.

Is this a know problem, or am I doing something wrong/ missing something obvious?

Thanks very much


JonGold

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Re: Activity record disappears when edited
July 02, 2013, 09:26:02 pm
Is the record still in the MySQL database?  You (or your developer) may want to look at it there and isolate the problem to data vs. code.
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Narabear

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Re: Activity record disappears when edited
July 03, 2013, 07:22:16 am
No formal developer support as of now.  I looked in the database and yes, you can see the record there.  But impossible to find it when you search in Civi, and the activity disappears from all the associated contact records.

I'm wondering if anyone else has this problem?  I did replicate it in the demo, so assuming this isn't an issue with our installation?

Narabear

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Re: Activity record disappears when edited
July 03, 2013, 07:27:07 am
also- I just noticed, although it does not show up in search, or on the contact records - it is visible on my "recent items" list.  When I clicked there - it took me to the activity record, but all the contacts had been deleted off.  Also, once closing it, still can't find it through search. 

Dave Greenberg

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Re: Activity record disappears when edited
July 03, 2013, 08:43:38 am
Sounds like this might be a bug. Can you replicate on the public (4.3) demo (http://drupal.demo.civicrm.org/)? If so, please file a bug report on issue tracker (http://issues.civicrm.org/) w/ screenshots and exact steps to recreate. thx.
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Narabear

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Re: Activity record disappears when edited
July 03, 2013, 08:48:10 am
Yes- exact same thing happening on the demo- will do on the bug report- thanks!

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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • Activity record disappears when edited

This forum was archived on 2017-11-26.