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Author Topic: Incorrect return address in newsletter confirmation email  (Read 843 times)

Dennis Gray

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Incorrect return address in newsletter confirmation email
July 10, 2013, 04:36:17 pm
I'm testing a Newsletter subscription link.  The confirmation email contains the VERP address with my domain. Since this is returned back to my mail server, it is not going to work:

Code: [Select]
This is the mail system at host gateway1.nyi.mail.srv.osa.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

<c.74.3.aaf3c19c155e6314@vnanimalwelfare.org>: host
    mail.vnanimalwelfare.org[166.78.254.210] said: 550 5.1.1
    <c.74.3.aaf3c19c155e6314@vnanimalwelfare.org>: Recipient address rejected:
    User unknown in virtual mailbox table (in reply to RCPT TO command)
How can I get it to use the correct return address: site-help@vnanimalwelfare.org

CiviMail is working fine.

JonGold

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Re: Incorrect return address in newsletter confirmation email
July 11, 2013, 09:02:18 am
Hi Dennis,

Could you please post a screenshot of the Mail Settings screen for the bounce account?  It's at Administer menu -> CiviMail -> Mail Accounts, then click "Edit" next to the mail account that's listed as "Bounce Processing" in the "Used For" column.  Also, can you tell us what your mail server software is?  E.g. Postfix, Sendmail, Microsoft Exchange, etc. - and what version as well.

It sounds like the "localpart" field isn't filled in - it should have the value of "site-help+" (assuming that server runs Postfix in a default configuration).  I'm not sure why that screen says the localpart field is optional, but I assume there's some use case I can't think of that doesn't require it.  If this solves your problem, then no need to post the screenshot, obviously - but if that's not the case, it'd be helpful to see the other settings - you may want to blur any sensitive data, but I don't think there's anything on that screen that can't be gleaned from your previous post.

Jon
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Dennis Gray

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Re: Incorrect return address in newsletter confirmation email
July 11, 2013, 04:19:44 pm
We are using CiviSMTP and the configuration settings on this page are prescribed by them. The localpart field has  never been required on any site I have configured, although I will give your suggestion a try.

Dennis Gray

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Re: Incorrect return address in newsletter confirmation email
July 11, 2013, 04:24:35 pm
I added the site-help+ to the localpart and got this:

This is the mail system at host gateway1.nyi.mail.srv.osa.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

<site-help+r.51.44.79565f29283a510c@lists.vnanimalwelfare.org>: host
    civismtp.uas.coop[67.212.170.242] said: 550 relaying denied (in reply to
    RCPT TO command)
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  • Incorrect return address in newsletter confirmation email

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