CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • If I track links, URLs get re-written - help please!
Pages: [1]

Author Topic: If I track links, URLs get re-written - help please!  (Read 17635 times)

prateekbuch

  • I’m new here
  • *
  • Posts: 4
  • Karma: 0
  • CiviCRM version: don't know
  • CMS version: Wordpress 3.4.1
  • MySQL version: don't know
  • PHP version: don't know
If I track links, URLs get re-written - help please!
July 29, 2013, 03:52:40 am
Similar problem to others elsewhere on this board but I don't see a fix:

When I draft a mass mailing, and it contains hyperlinks, CiviMail appears to re-write the links and points to somewhere internal to my domain, not the the actual target. e.g. it turns links to http://socialliberal.net/ into http://members.socialliberal.net/modules/civicrm/extern/url.php?u=5&qid=12 - which is an invalid.

Turning off "track links" fixes the issue in the sense that the links now work, but I'd like to track links! I know it's something to do with the either Resource URL settings or some such base setting, but unsure how to change which setting to what  :)

help much appreciated!

xavier

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4453
  • Karma: 161
    • Tech To The People
  • CiviCRM version: yes probably
  • CMS version: drupal
Re: If I track links, URLs get re-written - help please!
July 29, 2013, 04:19:08 am
Hi,

It's normal that the url get rewritten, it's how we can track the clicks.

Is the problem that it gets rewritten to the wrong url? in that case, check the setting in your civicrm.settings.php and adjust the url inside to the right one.

If the issue is that your civicrm isn't accessible from outside, then there is nothing much you can do (at least without some custom dev), your visitors need to be able to visit the url to track the clicks in order to track the clicks.
-Hackathon and data journalism about the European parliament 24-26 jan. Watch out the result
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • If I track links, URLs get re-written - help please!

This forum was archived on 2017-11-26.