CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Upgrading CiviCRM (Moderator: Deepak Srivastava) »
  • Need assistance to upgrade please
Pages: [1]

Author Topic: Need assistance to upgrade please  (Read 1374 times)

WYSS

  • I’m new here
  • *
  • Posts: 9
  • Karma: 0
  • CiviCRM version: 4.4.3
  • CMS version: Wordpress 3.8
  • MySQL version: 5.5
  • PHP version: 5.3
Need assistance to upgrade please
August 05, 2013, 12:42:56 pm
I am trying to upgrade CiviCRM 2.2.7 to 4.3.5. I have very limited experience. I was able to follow the upgrade instructions online and I did get as far as the upgrade button!! Then all I got is [] and a retry and skip button and entered the land of "nothingness" :{  I checked out some of the other posts and it was mentioned that it might be a problem with the URL. I checked the URLs and I think they are okay (see below).  Any help or advice would be greatly appreciated. I do not know how to proceed. Thank you in advance.


CiviCRM Resource URL http://myserver.myserver.com/ [nofollow]
Image Upload URL http://myserver.myserver.com/ [nofollow]
 
Settings-Cleanup Caches And Update Paths
Base Directory /home/company/www/www/wp-content/plugins/files/
Base URL http://myserver.myserver.com/ [nofollow]

civicrm.settings.php
CIVICRM_UF_BASEURL'      , 'http://myserver.myserver.com/ [nofollow]
civicrm_root = '/home/company/www/www/wp-content/plugins/civicrm/civicrm/

Kurund Jalmi

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4169
  • Karma: 128
    • CiviCRM
  • CiviCRM version: 4.x, future
  • CMS version: Drupal 7, Joomla 3.x
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Need assistance to upgrade please
August 05, 2013, 01:08:14 pm
CiviCRM v2.2.7 didn't support WordPress so not sure if this will work at all.

Kurund

Found this reply helpful? Support CiviCRM

WYSS

  • I’m new here
  • *
  • Posts: 9
  • Karma: 0
  • CiviCRM version: 4.4.3
  • CMS version: Wordpress 3.8
  • MySQL version: 5.5
  • PHP version: 5.3
Re: Need assistance to upgrade please
August 06, 2013, 02:25:49 am
Very sorry that was a typo. We are using 4.2.7

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: Need assistance to upgrade please
August 06, 2013, 06:40:41 am
Quote from: WYSS on August 05, 2013, 12:42:56 pm
Then all I got is [] and a retry and skip button and entered the land of "nothingness"

That means the CiviCRM jQuery code is not being loaded properly. To see this for yourself, install Firebug for Firefox and open it and load the page and examine the Net tab.

You will probably see it's trying to load URLs such as

/packages/jquery.js

when they should be

/wp-content/plugins/civicrm/civicrm/packages/jquery.js

This happens occasionally but I'm not sure what the fix it. Has to do with template files or the config.ids.ini file OR more likely, the Resource URL settings, but you checked those. I would suggest:

1. Put the 4.2.7 code back and make sure all works
2. Visit the Upgrade page and get a message that you can't upgrade because you already have 4.2.7, but check the JS files in the Net tab of Firebug
3. Without doing anything else, delete your 4.2.7 code and put on the 4.3.5 code and refresh that upgrade page
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

WYSS

  • I’m new here
  • *
  • Posts: 9
  • Karma: 0
  • CiviCRM version: 4.4.3
  • CMS version: Wordpress 3.8
  • MySQL version: 5.5
  • PHP version: 5.3
Re: Need assistance to upgrade please
August 06, 2013, 09:33:58 am
Thank you so much for your reply. I appreciate the help.

I was able to follow the steps!! I think I did it right...
I had the upgrade page stating that I couldn't upgrade because you already have 4.2.7
As stated in upgrade instructions...I deleted civi 4.2.7, put 4.3.5 in its place, copied back my civicrm.settings.php file
On the upgrade page hit reload

Same results. [] retry skip

Not sure what it means but under the net tab in Firebug I see a lot of GET jquery... in red with the status 404 not found!

Any other suggestions???

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: Need assistance to upgrade please
August 06, 2013, 10:08:47 am
Sounds like it's what I said. Did you try upgrading to a smaller version like 2.9 first ?
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

WYSS

  • I’m new here
  • *
  • Posts: 9
  • Karma: 0
  • CiviCRM version: 4.4.3
  • CMS version: Wordpress 3.8
  • MySQL version: 5.5
  • PHP version: 5.3
Re: Need assistance to upgrade please
August 06, 2013, 10:40:14 am
Yes I did, but I had message that I did not have sufficient permissions. I was logged in as admin with full rights. The upgrade instructions said if you ran into this problem that most likely it was because that Civi was deactivated under plugins. I checked and it was active. Was not sure how to proceed so restored back to 4.2.7. Maybe I missed something else to try?



Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: Need assistance to upgrade please
August 07, 2013, 05:59:14 am
What you could try is to remove 4.2, add 4.3.5 and install it fresh into a different DB. Then the settings file is for sure correct.

Then you could try copying over the civicrm_settings and civicrm_domain tables from your 4.3 to 4.2 DBs and then run the upgrade. This might work.

Last option would be to export your data into CSV files and then remove 4.2 and then install 4.3.5 fresh and then import CSV data again.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Upgrading CiviCRM (Moderator: Deepak Srivastava) »
  • Need assistance to upgrade please

This forum was archived on 2017-11-26.