CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Upgrading CiviCRM (Moderator: Deepak Srivastava) »
  • After upgrade, no CC or BCC on email receipts
Pages: [1]

Author Topic: After upgrade, no CC or BCC on email receipts  (Read 1729 times)

timpennington

  • I’m new here
  • *
  • Posts: 4
  • Karma: 0
  • CiviCRM version: 4.3
  • CMS version: Joomla
  • MySQL version: 5.5
  • PHP version: 3.5.5
After upgrade, no CC or BCC on email receipts
August 14, 2013, 05:13:38 am
Hi upgraded with no problem to 4.3.5 for Joomla

But my existing membership contribution pages are not forwarding email CC and BCC like I had set up

I have one email in CC and a different one in BCC, but still not getting them

Anything I should do? This is causing me tons of headaches, and I can't figure out

Much thanks

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: After upgrade, no CC or BCC on email receipts
August 14, 2013, 06:04:10 am
Hi. Please don't cross-post. I removed your other two posts on this subject.

Do you have any custom code or customized templates that may be causing this problem?

Can you edit those contribution pages and make sure the CC and BCC are still set? Also Save the pages just to make sure.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

timpennington

  • I’m new here
  • *
  • Posts: 4
  • Karma: 0
  • CiviCRM version: 4.3
  • CMS version: Joomla
  • MySQL version: 5.5
  • PHP version: 3.5.5
Re: After upgrade, no CC or BCC on email receipts
August 16, 2013, 07:42:53 pm
No custom code ... just upgraded and now it won't forward CC and BCC email

I can edit and save changes to the page ...

Only other issue I see is that the transactions are completed through Paypal, but some of them show up in CiviCRM as "Pending" still

I'm thinking the system is not getting a "complete" message from PayPal and not sending emails ... but it does get completed

tp
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Upgrading CiviCRM (Moderator: Deepak Srivastava) »
  • After upgrade, no CC or BCC on email receipts

This forum was archived on 2017-11-26.