CiviCRM Community Forums (archive)

Firstly, what version of CiviCRM are you using?   You are have provided information on everything but your CiviCRM version (4.3.x is the current version).   It isn't really relevant for this post unless it is a very old version, but if you have other queries it could be important to know.


I have not seen the precise wording you have quoted.  It sounds a bit like someone has modified the system message template used for event registrations.  Probably that doesn't matter though.

Go to Events - Manage event.   Then for your event select Configure - Online Registrations.  At the bottom of that page click on Confirmation Email.  Whatever you type in the text box should appear in the confirmation email, instead of the text you are currently getting.

If that doesn't work then you may need to investigate Mailings - Message templates - System Workflow Messages, perhaps someone has customised the online receipt fpr events. 

1. Please replace  Database Version 5.1.63-cll on your forum profile with  4.2.1 so that people know which version of CiviCRM you are using.


2. Confirm that on the Configure event fees tab you have selected No for Paid Event.

3. Go to Configure - Online Registrations.  At the bottom of that page click on Confirmation Email.  Put the wording that you want instead of 'Once your payment has been received, you will receive an email with a receipt which will be the confirmation of your booking.' into the text box, save it and see what the receipts say now. 

If that solves your problem don't bother reading on.

I am not sure I am experienced enough to call myself even an accidental techie, but I can usually manage the System workflow messages so I will continue.

If "Once your payment has been received, you will receive an email with a receipt which will be the confirmation of your booking." is still being printed then something is wrong with the logic in the receipt, or the wrong flags are getting set during the event registration.


4. Are you using the default  Events - Registration Confirmation and Receipt (on-line) template? (You are using the default if the only option you have for that receipt is Edit).   

• If you aren't using the default template are you able to revert to it and see what happens?  (Make a copy of the modified template first and be mindful of other events that may be running)
• If you are using the default template then perhaps it has been corrupted.  Are you able to upgrade to 4.2.10? If you can't upgrade for some reason then are you able to download the appropriate 4.2.1 tarball from  http://sourceforge.net/projects/civicrm/files/civicrm-stable/4.2.1/  and update the "Events - Registration Confirmation and Receipt (on-line)" message template from there?

5. There is no 5. from me - but perhaps an actually techie has one, or would like to change what I have said.

Yes, copy and paste it manually into a text editor, then revert to the default. 

Assuming that gets rid of the unwanted text, you will need to decide if the default receipt is good enough for your purposes.