Author Topic: Bewildering Fetch Bounces Error (Read 774 times)

anorthite · September 20, 2013, 12:27:29 pm

Quote

Finished execution of Fetch Bounces with result: Failure, Error message: The file '/xxx/tmp/80403-1/SafeUnsubscribe_Footer_Logo_New.png' could not be found.

I have no idea why this file would be needed. The file name doesn't appear anywhere in the civicrm mysql db except the error log. The drupal watchdog has two somewhat more useful errors:

Quote

Warning: fopen(/xxx/tmp/80403-1/SafeUnsubscribe_Footer_Logo_New.png) [function.fopen]: failed to open stream: No such file or directory in ezcMailFileParser->openFile() (line 154 of /xxx/public/sites/all/modules/civicrm/packages/ezc/Mail/src/parser/parts/file_parser.php).

Quote

Warning: mkdir() [function.mkdir]: SAFE MODE Restriction in effect. The script whose uid/gid is xxx/xxx is not allowed to access /xxx/tmp owned by uid/gid xxx/xxx in ezcMailFileParser->openFile() (line 147 of /xxx/public/sites/all/modules/civicrm/packages/ezc/Mail/src/parser/parts/file_parser.php).

ConstantContact had been used before civi, all that was copied over between the two systems was the subscriber list. I checked the message templates and the drupal db and couldn't find the file name, it also doesn't appear within any files in my website's root directory.

Donald Lobo · September 20, 2013, 02:39:05 pm

if i had to guess thats an attachment in a bounced email

i would disable safe mode and see if that fixes it. if u cannot do that, i would check the ezcMail code (under packages/ezc) and see if u can change the location of the tmp directory

lobo

anorthite · September 20, 2013, 07:26:35 pm

Thanks! That fixed it, line 144 of sites/all/modules/civicrm/packages/ezc/Mail/src/parser/parts/file_parser.php:

Code: [Select]

$dirName = ezcMailParser::getTmpDir() . getmypid() . '-' . self::$counter++ . '/';
Changed to:

Code: [Select]

$dirName = '/absolute/path/to/temp/' . getmypid() . '-' . self::$counter++ . '/';
It would be ideal if it would use the temp directory defined by Drupal, I'll have to patch that manually for now.

anorthite · October 04, 2013, 05:28:36 pm

Drupal's function for its temp directory is working in this script. I don't know PHP well enough to understand why - the file that defines it isn't included in file_parser.php - but I'm happy it works.

Code: [Select]

$dirName = file_directory_temp() . getmypid() . '-' . self::$counter++ . '/';

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Author Topic: Bewildering Fetch Bounces Error (Read 774 times)

anorthite

Bewildering Fetch Bounces Error

Donald Lobo

Re: Bewildering Fetch Bounces Error

anorthite

Re: Bewildering Fetch Bounces Error

anorthite

Re: Bewildering Fetch Bounces Error