CiviCRM Community Forums (archive)

I updated to the current version and now I can't get the greeting processor to finish.

First it errors Maximum execution time of 30 seconds exceeded.  It complains about our custom hooks file.  Why is it even running that file?  The custom hooks only have hooks for email processing and they work fine for that.  Or if it goes there because there might be a hook for greeting processing, how do I tell it these hooks aren't for you?

So in test, I disabled the custom hooks module and tried again.  Then it failed with max execution time in sites/all/modules/civicrm/CRM/Contact/BAO/Query.php on line 589

I bumped up the php_value max_execution_time in php.ini to 600.  I got it to complete.

I enabled the custom hooks module again, it fails.  Bumped the timeout to 900 and then 1800.  Still fails, well I think it fails.  The gateway times out so I don't see the failure message from civi and the job log only shows that the job started.  It never gets the completion.  I'm not sure why it isn't logging the failures.

How does one monitor these jobs when they are running?  Is there some process I should see on the server (probably some generic php that's impossible to figure which one is for what).  Is there some level of debug I can turn on to see what it's doing?

I'm not sure where to go from here.  The custom hook is just creating some tokens.  One of the queries goes against civicrm_contact.  I'm not sure what it's really doing.  Is it trying to create the tokens for each contact it is processing the greeting for?

I only import contacts once or twice a year, which leads to needing to run this (imho, the import process should really run greeting stuff on the contacts it imports), so I suppose, I could just disable the hook, run the updater and then reenable the hooks.  We only use the hooks for mailing a few times a year, so I suppose I could leave them disabled most of the time.

Any idea if other processes grind through them needlessly, i.e. would I see any performance improvement by only enabling when we send out email that needs them?