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Author Topic: Payment Batches show duplicate entries - BUG?  (Read 507 times)

509tyler

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Payment Batches show duplicate entries - BUG?
September 30, 2013, 12:15:13 pm
We have CiviCRM 4.3.3 in production and 4.3.4 on a Dev box. I have also testing this same situation out on Demo.civicrm.org (drupal).

We are using Authorize.Net as a payment processor for Event Registrations and using the shopping cart. On the front-end everything looks and works great. Payments are being being processed correctly at Authorize.net and appear in the contact record as a payment for the correct amount for the event.

HOWEVER, in the back end, when looking at the Accounting Batches the payment amount displays 3 times with the first transaction showing the Trxn ID#, then twice more with the Trxn ID# appended with a "-1" (see attached screen shot from Demo.Civicrm.org). I set up my Authorize.Net developer account settings on Demo for anyone else to try out.

I think this is a BUG (and yes I realize the shopping cart feature on Event Registration is in alpha), but has anyone else come across this issue and resolved it successfully?

509tyler

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Re: Payment Batches show duplicate entries - BUG?
September 30, 2013, 12:38:49 pm
Well ... maybe this is not a bug after all! I exported the CSV file from the batch and I see that these line items that appear "on screen" are in fact income and credit account listings, so for now I guess we are OK!


If you notice in the screen shot there are 3 line items. Once has no financial type assigned to it and cannot be added to financial batches. If that transaction without a financial type is deleted, then the "child" transactions - those with the appending (-1 or -2) are also deleted. Then payment no longer appears in the contact's dashboard, BUT the contact IS still registered for the event, even though the transaction was deleted.

What is also strange is that there is a payment being assigned to an account for which we have disabled - financial account #5200 "Banking Fees   - Payment processor fees and manually recorded banking fees"
« Last Edit: September 30, 2013, 03:26:44 pm by 509tyler »

509tyler

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  • MySQL version: 5.1.54
  • PHP version: 5.3.5
Re: Payment Batches show duplicate entries - BUG?
September 30, 2013, 03:29:02 pm
You can see in the attached file that the "parent" transaction does NOT have a payment instrument type, and despite the fact that Financial Type #5200 has been disabled, it still is being accessed some how.

509tyler

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  • MySQL version: 5.1.54
  • PHP version: 5.3.5
Re: Payment Batches show duplicate entries - BUG?
October 01, 2013, 03:13:11 pm
I added this to JIRA per Kevin Reynen's (kreynen) http://forum.civicrm.org/index.php?action=profile;u=4549 suggestion:
http://issues.civicrm.org/jira/browse/CRM-13477
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