CiviCRM Community Forums (archive)

I'm administering a nonprofit site using Drupal 6 and CiviCRM 4.3.5. When we enter a contribution by hand, and ask for an email receipt to be sent, we get only the default text from the contribution receipt in the system workflow templates. Two problems:
  a) We've entered custom text in the contribution page settings, but those are being ignored entirely, and
  b) It seems to be using the default off-line template rather than the default online template (the off-line version includes the text "Thanks for your support." which the online template does not, yet that text is included in the emailed receipts.

While I can change the default text in the off-line template and see the results in the email receipt (!), I'd rather give the folks at this nonprofit the ability to enter the text they want for different contribution pages, and have that carry over into the receipt (as it seems like it should, but it doesn't).

I should say that this CiviCRM installation is not new, and was originally installed with version 3.x, probably 3.1 or 3.2. Not sure if that makes a difference. I did not do a fresh install, but most recently did have to do staged upgrades via 4.0 to have it complete successfully.

Anyone have any ideas! Thanks!

Thanks for your reply. I guess I can see the logic behind that, though I must say that it's rather opaque. Then there must be a separate template somewhere for when you ask the system to print a receipt (in those cases where you don't have an email address, which happens a lot to us).

But the other question still stands: why is the custom text we're invited to enter into the contribution page setup completely ignored when the actual message is generated? Right now, the intro text simply says "Please print this receipt for your records" with no prelude or other identification. While I could change the master template, I'd rather be able to do what I'm apparently supposed to be able to do and enter customized text that can differ for each contribution page.

I can live without it, but I'm trying to convince the board of how useful CiviCRM is, and this isn't helping 

Hmm. Well, I might just try to scare up some funds myself to make this work. But what confused me is that the off-line receipt code looks for the presence of a variable that seems to contain the custom text. Here is the beginning of the off-line receipt template:

{if $formValues.receipt_text}
     <p>{$formValues.receipt_text|htmlize}</p>
    {else}
     <p>{ts}Thanks for your support.{/ts}</p>
    {/if}
In practice, I always get the "Thanks for your support" text, meaning that the variable is undefined or not passed along, even with custom text entered on the contribution page.

The online template checks for the contents of a similar variable, called simply $receipt_text. But changing the off-line template to use that variable name doesn't work (not surprisingly).

Anyway, how would we go about supporting this work?