Author Topic: Authorize.net transaction good, Civicrm transaction does not exist (Read 935 times)

CubDriver · October 08, 2013, 10:26:21 am

I have done some Googling and know this is not a new issue, but I could not find anything current on it. Basically, a contribution screen using authorize.net as the payment gateway, succeeds in charging the membership, but not in recording the membership in Civicrm - about 10% of the time. I understand that this is because Auth.net does not "retry" to send the info back to civicrm.

Anybody found a workaround for this, or did everybody dump authorize.net?

Thanks for your help!

sj

Eileen · October 08, 2013, 01:26:24 pm

10% seems very high - we use Authorize.net & have altered the IPN file to log all IPNs to a table

https://github.com/fuzionnz/civicrm/commits/4.2-master/extern/authorizeIPN.php
(nb this is the commit that does the logging https://github.com/fuzionnz/civicrm/commit/1da302678b6ef80b7c194ea48a820fccc898e823#diff-24e51e33b27b36479f2c6b02cea673a1 - the other one just fixes the ref to Paypal)

The only site where we are seeing the sort of behaviour you are describing uses a different payment processor but they are using contribution pages with no confirmation page & the problems occur when people hit the submit button more than once.

ehendricks · August 21, 2014, 08:00:49 am

I was wondering if there was any plans to include this in a release? I looked but didn't see it included. Reopening this thread because we are seeing a need for this as we have have clients have the same issue where a payment was successful in Authorize.net but was not updated in Civi.

Thanks

Eileen · August 21, 2014, 01:44:43 pm

Yes, in 4.5 all IPNs are logged to the table civicrm_system_log.

If you are on 4.4 you might want to use our repo as there are a few fixes to Authorize.net transactions not yet in any released version https://github.com/fuzionnz/civicrm-core
I expect the fixes to be in the 4.4 LTS & 4.5

ehendricks · August 26, 2014, 08:08:43 am

Thanks Eileen, that's good news!

CiviCRM Community Forums (archive)

News:

Author Topic: Authorize.net transaction good, Civicrm transaction does not exist (Read 935 times)

CubDriver

Authorize.net transaction good, Civicrm transaction does not exist

Eileen

Re: Authorize.net transaction good, Civicrm transaction does not exist

ehendricks

Re: Authorize.net transaction good, Civicrm transaction does not exist

Eileen

Re: Authorize.net transaction good, Civicrm transaction does not exist

ehendricks

Re: Authorize.net transaction good, Civicrm transaction does not exist