CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • spam filters following unsubscribe link
Pages: [1]

Author Topic: spam filters following unsubscribe link  (Read 751 times)

John_B

  • I’m new here
  • *
  • Posts: 2
  • Karma: 0
  • CiviCRM version: 4.1
  • CMS version: Drupal
  • MySQL version: 5.5
  • PHP version: 5.4
spam filters following unsubscribe link
October 10, 2013, 07:36:55 am
We are getting a lot of false unsubscriptions. I suspect it is because some spam filters follow links in emails, as suggested in this Mailchimp blog post: http://blog.mailchimp.com/is-your-own-domain-name-getting-you-blocked/.

Is there a solution to this? The forced inclusion of an unsubscribe link appears to make  CiviMail practically useless for recipients whose spam filters follow links. Am I missing something here?
« Last Edit: October 10, 2013, 08:01:56 am by John_B »

CiviTeacher.com

  • I live on this forum
  • *****
  • Posts: 1282
  • Karma: 118
    • CiviTeacher
  • CiviCRM version: 3.4 - 4.5
  • CMS version: Drupal 6&7, Wordpress
  • MySQL version: 5.1 - 5.5
  • PHP version: 5.2 - 5.4
Re: spam filters following unsubscribe link
October 18, 2013, 08:58:08 am
You are overlooking that clicking the "optout" URL link opens a browser page at your CiviCRM that says:

Quote
Are you sure you want to optout: testing oh yeah (adsfsdaf@asdfsafsa.com)
[Opt Out]  [Cancel]

It is NOT a one click opt out directly from the email.  The optout button in the browser must also be pressed.  A spam filter isn't going to click that optout link in an email AND then also open it in a browser and then also click the button in a browser.

Remember that a link to unsubscribe is the law.

If you are still concerned, you can include the email link opt out, not a URL link opt out.  Spam filters won't send you an email.
« Last Edit: October 18, 2013, 09:06:41 am by CiviTeacher.com »
Try CiviTeacher: the online video tutorial CiviCRM learning library.

John_B

  • I’m new here
  • *
  • Posts: 2
  • Karma: 0
  • CiviCRM version: 4.1
  • CMS version: Drupal
  • MySQL version: 5.5
  • PHP version: 5.4
Re: spam filters following unsubscribe link
October 30, 2013, 08:18:11 am
Many thanks for the explanation.

xavier

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4453
  • Karma: 161
    • Tech To The People
  • CiviCRM version: yes probably
  • CMS version: drupal
Re: spam filters following unsubscribe link
October 30, 2013, 10:38:14 am
Quote from: CiviTeacher.com on October 18, 2013, 08:58:08 am
Remember that a link to unsubscribe is the law.

the law...in one of the the 196 countries that is the home of a few % of the inhabitants of our planet ;)

Slightly related: I saw an interesting speaker about the NSA that was arguing that the US considers the net as their colonies.

This being said, being to opt out is indeed the law in quite a few countries, and the right thing to do anyway.
-Hackathon and data journalism about the European parliament 24-26 jan. Watch out the result
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • spam filters following unsubscribe link

This forum was archived on 2017-11-26.