Author Topic: Parse forwarded email for To and CC and From headers (Read 921 times)

JoeMurray · October 11, 2013, 08:24:58 am

If a staff person wants to store an email sitting in their email client in CiviCRM, they can forward it at present. It would be good to have the inbound processing add the email activity to contacts listed in the To:, CC: and From: headers for the send prior to the forward.

xavier · October 11, 2013, 08:31:28 am

It would be awesome.

As you can expect, every client has a different way of slightly modifying the header information of the initial email, so you'd need a lot of tests to make it robust.

Would you have resources/budget to work on it?

JoeMurray · October 11, 2013, 09:05:41 am

No, if I have a budget then I just create an issue and work on it, or worse, work on it and then create an issue when I'm ready to submit a PR.

I was searching around briefly for a library that might be able to handle the various cases but didn't find much with a quick search, possibly because I wasn't clear on how to do the actual work (is the forwarded email a MIME part that includes the headers, which should be read in and searched for _its_ headers?). In any case, this could be done on a 'best-efforts' basis, where attaching the email activity to any found email address of an attached forwarded message would be done.

Donald Lobo · October 12, 2013, 05:55:33 am

might be easier to see if the client has a "bounce mail" feature, something like:

https://addons.mozilla.org/en-us/thunderbird/addon/mailredirect/

lobo

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Author Topic: Parse forwarded email for To and CC and From headers (Read 921 times)

JoeMurray

Parse forwarded email for To and CC and From headers

xavier

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JoeMurray

Re: Parse forwarded email for To and CC and From headers

Donald Lobo

Re: Parse forwarded email for To and CC and From headers