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  • CiviMail installation and configuration (Moderator: Donald Lobo) »
  • No bounce notification
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Author Topic: No bounce notification  (Read 854 times)

vasacampana

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No bounce notification
October 28, 2013, 08:18:14 am
I have the following with CiviCRM mailing:
1) catch-all is active, at my ISP
2) a my.bouncemail@gmail.com profile is active at gmail.com
3) Mail Accounts > Email Settings
Server   
Username    mymail@myIPS
Password   
Localpart   my.bouncemail+
Email Domain gmail.com
Return-Path
Protocol POP3
Source
Use SSL?
Used For?   Bounce


When I send a mail job I get the following:
1) mail with a wrong /non existent address arrive to my.bouncemail@gmail.com as sent from mailer-daemon@myISP
    DETAILS
    Sender    unknown sender
     Recipient    chc.bouncemail+b+79+4277+e314021741ec876a@myISP.it
     Data e ora    28/10/13 alle ore 12:22:36
      Sistema mittente    wh03.myISP.it [147.123.142.1]

2) no bounce is notified to CIVICRM and reported in log
Maybe it is useful to know that open messages are tracked.

Why? What is wrong or missing? and even not useful to CiviCRM?
Thank you.

Donald Lobo

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Re: No bounce notification
October 28, 2013, 09:07:12 am

are u running the email bounce processor?

that processor converts email bounces into records in the civi db

lobo
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vasacampana

  • I post occasionally
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Re: No bounce notification
October 31, 2013, 01:50:10 am
Yes, I run it from administer>system settings>scheduled jobs.
But I get error
2013-10-31 09:11:04   Fetch Bounces   
0
Summary
Finished execution of Fetch Bounces with result: Failure, Error message: Process Bounces failed
Details
Parameters parsed (and passed to API method):
a:1:{s:7:"version";i:3;}
Full message:
Finished execution of Fetch Bounces with result: Failure, Error message: Process Bounces failed
2013-10-31 09:11:01   Fetch Bounces   
0
Summary
Starting execution of Fetch Bounces
Details
Parameters parsed (and passed to API method):
a:1:{s:7:"version";i:3;}
Full message:
Starting execution of Fetch Bounces


More details:
As outbound Email I have tried both
- mail, and
- smtp

In Mail Accounts>Server I have set my POP server details.

Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • CiviMail installation and configuration (Moderator: Donald Lobo) »
  • No bounce notification

This forum was archived on 2017-11-26.