CiviCRM Community Forums (archive)

I'm working on a new CiviCRM 4.4 install into an existing Wordpress 3.4.2. I'm working with the organization to get Wordpress updated to 3.7, but that may be a while before it's done. Initial testing for that upgrade showed some cosmetic impact after the upgrade to WP3.7.

Anyhow, CiviCRM was installed fresh last Friday and I got through some of the initial configuration. I created a contribution page for membership sign-up and I'd like to delete it and start over. (There's another issue where Civi lets you create a membership price set after you've set the option to allow contribution amounts, but I'll deal with that separately since I've since discovered it falls into the "Doctor, it hurts when I do this" category.)

When I [attempt to] delete the contribution page, I get the confirmation prompt on the next screen, and upon answering in the affirmative, I get the error

Sorry but we are not able to provide this at the moment.
We can't load the requested web page. This page requires cookies to be enabled in your browser settings. Please check this setting and enable cookies (if they are not enabled). Then try again. If this error persists, contact the site adminstrator for assistance.

Site Administrators: This error may indicate that users are accessing this page using a domain or URL other than the configured Base URL. EXAMPLE: Base URL is http://example.org, but some users are accessing the page via http://www.example.org or a domain alias like http://myotherexample.org.

Error type: Could not find a valid session key.

The CiviCRM log shows the following traceback

Oct 29 11:44:28  [info] $Fatal Error Details = Array
(
    [message] => You do not have permission to access this page
   

Code: [Select]

=>
)


Oct 29 11:44:28  [info] $backTrace = #0 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm/CRM/Core/Error.php(320): CRM_Core_Error::backtrace("backTrace", TRUE)
#1 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm/CRM/Utils/System/WordPress.php(398): CRM_Core_Error::fatal("You do not have permission to access this page")
#2 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm/CRM/Utils/System.php(232): CRM_Utils_System_WordPress->permissionDenied()
#3 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(244): CRM_Utils_System::permissionDenied()
#4 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(72): CRM_Core_Invoke::runItem((Array:12))
#5 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(52): CRM_Core_Invoke::_invoke((Array:3))
#6 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm.php(463): CRM_Core_Invoke::invoke((Array:3))
#7 [internal function](): CiviCRM_For_WordPress->invoke("")
#8 /home/theorgan/public_html/site/wp-includes/plugin.php(403): call_user_func_array((Array:2), (Array:1))
#9 /home/theorgan/public_html/site/wp-admin/admin.php(151): do_action("toplevel_page_CiviCRM")
#10 {main}


Oct 29 11:45:20  [info] $Fatal Error Details = Array
(
    [message] => We can't load the requested web page. This page requires cookies to be enabled in your browser settings. Please check this setting and enable cookies (if they are not enabled). Then try again. If this error persists, contact the site adminstrator for assistance.<br /><br />Site Administrators: This error may indicate that users are accessing this page using a domain or URL other than the configured Base URL. EXAMPLE: Base URL is http://example.org, but some users are accessing the page via http://www.example.org or a domain alias like http://myotherexample.org.<br /><br />Error type: Could not find a valid session key.
    [code] =>
)


Oct 29 11:45:20  [info] $backTrace = #0 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm/CRM/Core/Error.php(320): CRM_Core_Error::backtrace("backTrace", TRUE)
#1 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm/CRM/Core/Controller.php(795): CRM_Core_Error::fatal("We can't load the requested web page. This page requires cookies to be enable...")
#2 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm/CRM/Core/Controller.php(790): CRM_Core_Controller->invalidKeyCommon()
#3 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm/CRM/Core/Controller.php(307): CRM_Core_Controller->invalidKey()
#4 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm/CRM/Core/Controller.php(206): CRM_Core_Controller->key("CRM_Contribute_Form_SearchContribution", TRUE, FALSE)
#5 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm/CRM/Core/Controller/Simple.php(63): CRM_Core_Controller->__construct("Search Contribution", TRUE, 1, "CRM_Contribute_Form_SearchContribution", FALSE, FALSE)
#6 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm/CRM/Contribute/Page/ContributionPage.php(539): CRM_Core_Controller_Simple->__construct("CRM_Contribute_Form_SearchContribution", "Search Contribution", 1)
#7 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm/CRM/Contribute/Page/ContributionPage.php(412): CRM_Contribute_Page_ContributionPage->search()
#8 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm/CRM/Contribute/Page/ContributionPage.php(364): CRM_Contribute_Page_ContributionPage->browse()
#9 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(323): CRM_Contribute_Page_ContributionPage->run((Array:3), NULL)
#10 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(72): CRM_Core_Invoke::runItem((Array:13))
#11 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(52): CRM_Core_Invoke::_invoke((Array:3))
#12 /home/theorgan/public_html/site/wp-content/plugins/civicrm/civicrm.php(463): CRM_Core_Invoke::invoke((Array:3))
#13 [internal function](): CiviCRM_For_WordPress->invoke("")
#14 /home/theorgan/public_html/site/wp-includes/plugin.php(403): call_user_func_array((Array:2), (Array:1))
#15 /home/theorgan/public_html/site/wp-admin/admin.php(151): do_action("toplevel_page_CiviCRM")
#16 {main}[/quote]

I've looked back through the forums and JIRA and see some session-related issues, but I'm kind of at a loss. The WP user account I'm working with is a full administrator, so it shouldn't be a permission issue. There are a bunch of plugins installed, but none that should be impacting access to the site.

Anyone have any thoughts? I can push for the Wordpress upgrade, but I'd like to have some idea that it might provide a positive outcome before I do.


I did check the base URLs for Wordpress and CiviCRM and they match. AFAIK the base URL is not changing.

I'll check my test site and report back. I don't think I've got Civi installed there at the moment, but I can plop it on and report back.

Following up on the "Could not find a valid session key" issue I had:

The site has been upgraded to Wordpress 3.7.1 and I'm no longer getting the error. I might suggest that the system requirements be revised to say Wordpress 3.5+.