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Author Topic: contribution fails silently  (Read 478 times)

holmesg

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contribution fails silently
November 05, 2013, 06:32:17 am
This is on Joomla 2.5.

It worked when the site was in development (on a diffferent server), but now when someone attempts a credit card contribution on the live site, the submission just fails silently and they are sent to the home page.

I can't find any useful logs. The server doesn't log any 500 errors. The CiviCRM logs around the time of a test (when we recreated this) were:

[05-Nov-2013 08:45:01 America/New_York] PHP Strict Standards:  Only variables should be assigned by reference in /home/XXXXX/public_html/administrator/components/com_civicrm/civicrm/CRM/Utils/System/Joomla.php on line 474
[05-Nov-2013 08:45:01 America/New_York] PHP Warning:  session_start(): Cannot send session cookie - headers already sent by (output started at /home/XXXXX/public_html/administrator/components/com_civicrm/civicrm/CRM/Utils/System/Joomla.php:474) in /home/XXXXX/public_html/libraries/joomla/session/session.php on line 532
[05-Nov-2013 08:45:01 America/New_York] PHP Warning:  session_start(): Cannot send session cache limiter - headers already sent (output started at /home/XXXXX/public_html/administrator/components/com_civicrm/civicrm/CRM/Utils/System/Joomla.php:474) in /home/XXXXX/public_html/libraries/joomla/session/session.php on line 532
[05-Nov-2013 08:45:01 America/New_York] PHP Strict Standards:  Only variables should be assigned by reference in /home/XXXXX/public_html/administrator/components/com_civicrm/civicrm/CRM/Utils/System/Joomla.php on line 529
[05-Nov-2013 08:45:01 America/New_York] PHP Warning:  mysqli_ping(): Couldn't fetch mysqli in /home/XXXXX/public_html/libraries/joomla/database/database/mysqli.php on line 190


Any thoughts on how to troubleshoot and fix this?

holmesg

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Re: contribution fails silently
November 05, 2013, 06:41:10 am
Come to think of it, I don't think those error messages had anything to do with it ... they appear to be repeated every 15 minutes (with a cron job).

The test we did was about 8:48, and seems to have left no traces in the log.

So ... I have even less to go on ...
« Last Edit: November 05, 2013, 07:13:56 am by holmesg »

holmesg

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Re: contribution fails silently
November 06, 2013, 12:37:16 pm
Anyone? I'm not sure how to even troubleshoot this :(

Donald Lobo

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Re: contribution fails silently
November 06, 2013, 01:29:13 pm
i would put a debug in CRM/Utils/System.php, function redirect and see what/where/why its being redirected. doing a backtrace there will give u a good idea of whats happenening

just to be super safe, i'd also upgrade to the latest version of 4.3.x to ensure u pick up on all bugs fixed between your version and the latest in tht series

lobo
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