CiviCRM Community Forums (archive)

Bump.

Thanks Xavier. I reentered the crontab using the instructions at http://en.flossmanuals.net/CiviCRM/SystemConfiguration/
Again, this is a Joomla installation.

The book is not specific as to which user login/password to use.
Also, is the -sdefault variable needed for Joomla? If so, which domain, of the website or the server?
I've tried all combinations. Does this need to be a root user?


The cron is firing properly but returns the error:
X-Powered-By: PHP/5.3.13
Set-Cookie: PHPSESSID=598e2f342632ed3da832cd23f7898831; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-type: text/html

ERROR: You need to send a valid user name and password to execute this file

This is not so much a Joomla issue as it is a communication issue between CiviCRM and IMAP. My IMAP service is Postfix. I have increased all message lengths to no avail.

Anyone have this same issue before? Anyone?

Xavier,
You mentioned in an earlier post that using EmailProcessor.php is not the new way to set up the cron to fire bounce handling but didn't provide a resource. I responded with a solution but I am not sure this is what you were referring to. Would you be so kind as to provide the process name or a link to what you were referring to? Thank you in advance. To your last response:

Quote from: bmw on November 11, 2013, 03:43:06 pm

This is not so much a Joomla issue as it is a communication issue between CiviCRM and IMAP.

Code: [Select]

ERROR: You need to send a valid user name and password to execute this file
This look as an error message from joomla/civi. ie. before it talks to imap

Actually, this is not an error any longer. There was a typo.

Quote from: bmw on November 11, 2013, 03:43:06 pm

My IMAP service is Postfix. I have increased all message lengths to no avail.

Postfix isn't an IMAP server. you have probably have an imap server as well as postfix (dovecot is a popular one)

Yes, yes...I stand corrected. It was a very long day. I meant to say Courier. Postfix is what Zimbra is using as an MTA which I was reviewing through this issue.

I am still having this error that I am still unable to fix. I have contacted Zimbra (our email server) tech support and awaiting an answer but if anyone has any insight on to what is causing or how to fix this error message it would greatly be appreciated. I removed the pertinent access info in the cronjob for this posting.

[root@host ~]# /usr/bin/wget -O - -q 1 'http://alcoholjustice.org/administrator/components/com_civicrm/civicrm/bin/EmailProcessor.php?name=<Joomla username>&pass=<password>&key=<public_key>'

Fatal error: Uncaught exception 'ezcMailTransportException' with message 'An error occured while sending or receiving mail. The IMAP server could not list messages: * BAD maximum line length exceeded.' in /home/alcohol/public_html/administrator/components/com_civicrm/civicrm/packages/ezc/Mail/src/transports/imap/imap_transport.php:1008

Stack trace:
#0 /home/alcohol/public_html/administrator/components/com_civicrm/civicrm/packages/ezc/Mail/src/transports/imap/imap_transport.php(1405): ezcMailImapTransport->listMessages()
#1 /home/alcohol/public_html/administrator/components/com_civicrm/civicrm/CRM/Mailing/MailStore.php(114): ezcMailImapTransport->listUniqueIdentifiers()
#2 /home/alcohol/public_html/administrator/components/com_civicrm/civicrm/bin/EmailProcessor.php(172): CRM_Mailing_MailStore->fetchNext(50)
#3 /home/alcohol/public_html/administrator/components/com_civicrm/civicrm/bin/EmailProcessor.php(122): EmailProcessor::_process(true, Object(CRM_Core_DAO_MailSettings))
#4 /home/alcohol/public_html/administrator/compone in /home/alcohol/public_html/administrator/components/com_civicrm/civicrm/packages/ezc/Mail/src/transports/imap/imap_transport.php on line 1008

Okay, I found the problem and a correction for the documentation.

It appears that the error message coded in this file:
Fatal error: Uncaught exception 'ezcMailTransportException' with message 'An error occured while sending or receiving mail. The IMAP server could not list messages: * BAD maximum line length exceeded.' in /home/alcohol/public_html/administrator/components/com_civicrm/civicrm/packages/ezc/Mail/src/transports/imap/imap_transport.php:1008

Pertains to the IMAP process retrieving the list of messages in the bounce email account. While the variable $response is not contained "maximum line length exceeded" refers to something in an actual email message headers. I can't tell if it is the subject line or some header created during transport from CiviCRM to SMTP remailer to mail server. I will be experimenting to find out. I'm sure that once I do, I bet some PHP setting will solve it all. But, this is the "problem".

Now, the correction: The documentation for building the cronjob using the command line method will not work under RedHat/PHP 5.3.x/cPanel using the options '-u', '-p' and '-s'. It must be 'name=', 'pass=' ('site=' not required). But, in EmailProcessor.php it calls for the options '-u', '-p' and '-s' that I can see. Did I miss something somewhere?

In any case, the docs should be updated to reflect this in case our new burgeoning installers run into trouble.
Note, that the webhost nor remailer nor mail server tech support had any answers, and for all intents and purposes, neither did CiviCRM. Makes it really hard for us. This was two solid days of labor.

We must share as much of these problems and/or solutions as possible in the community all the across to the webhost and SMTP remailers, too. We can do better at indexing these kinds of issues.