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  • CiviCRM Community Forums (archive) »
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  • Using CiviSMTP (Moderator: shane) »
  • CiviSMTP error when trying to send email
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Author Topic: CiviSMTP error when trying to send email  (Read 1788 times)

pantheon

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CiviSMTP error when trying to send email
November 19, 2013, 03:32:32 am
Hi,
We are unable to send any mail using CiviSMTP today. The below error message is shown both in the log and in warning message when trying the settings using the "Save & Send Test Email" button in the Outbound email settings page in CiviCRM

Code: [Select]
Failed to send data [SMTP: Invalid response code received from SMTP (outbound mail) server while attempting to send email.
This is often caused by a misconfiguration in the CiviCRM Outbound Email settings.
Please verify the settings at Administer CiviCRM >> Global Settings >> Outbound Email (SMTP).
(code: 452, response: Cannot send an email! An email has been sent to ********* with more information.)]
The above error message shows Code: 452 is returned which suggests the error is "Requested action not taken: insufficient system storage". We have multiple projects using different CiviSMTP accounts and hosted on different servers all showing the same error. So it seems the issue is within CiviSMTP server.

Please let us know if there is something we need to do.

mjpforsberg

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Re: CiviSMTP error when trying to send email
November 19, 2013, 04:06:20 am
Same error here.

CMLA

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Re: CiviSMTP error when trying to send email
November 19, 2013, 08:27:12 am
We are experiencing the same error.

Shai

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Re: CiviSMTP error when trying to send email
November 19, 2013, 10:48:28 am
We are experiencing the same error.

CiviSMTP folks, are you out there? Any word on when your server will be up again?

Thanks,

Shai Gluskin
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ericp

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Re: CiviSMTP error when trying to send email
November 19, 2013, 10:55:16 am
Same here. Support response with any information would be appreciated. We are are past our daily deadline...

alleyla

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Re: CiviSMTP error when trying to send email
November 19, 2013, 11:25:44 am
Hello everyone, we apologize for the inconvenience and are looking into this issue.

Will update as soon as we have more info.

alleyla

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Re: CiviSMTP error when trying to send email
November 19, 2013, 11:40:40 am
The service should be back up now.

We sincerely apologize for the inconvenience, our alert system failed to notify us of the outage and we're looking into why.

Please let us know if you run into any issues.

Kind regards,

-Leyla
CiviSMTP Support

pantheon

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Re: CiviSMTP error when trying to send email
November 19, 2013, 06:48:19 pm
Unfortunately we are still facing the same issue. It has not resolved for us. Please look into it.

andrewcheetham

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Re: CiviSMTP error when trying to send email
November 19, 2013, 06:51:55 pm
Same problem here - with two different civismtp accounts (same dedicated server though).

alleyla

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Re: CiviSMTP error when trying to send email
November 19, 2013, 06:55:08 pm
are you getting the same error when trying to send a mailing?

pantheon

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Re: CiviSMTP error when trying to send email
November 19, 2013, 06:59:41 pm
Yes we are getting the same error and from two different sites on different servers and different CiviSMTP accounts.

alleyla

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Re: CiviSMTP error when trying to send email
November 19, 2013, 07:01:38 pm
we are looking into it.

Dennis Gray

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Re: CiviSMTP error when trying to send email
November 20, 2013, 01:19:52 am
I've had one mailing go through successfully. We actually thought it was our site that had run out of space, which was actually the case. After deleting a bunch of stuff in /var/mail/root, seems seemed to work but we are still getting reports of failures

alleyla

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Re: CiviSMTP error when trying to send email
November 20, 2013, 08:24:59 am
the service is working now but we are still working on making sure it doesn't go down again.

Thank you all for your patience and we truly apologize for this inconvenience.

We will update you all here and via email as soon as we have more info.

alleyla

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Re: CiviSMTP error when trying to send email
November 21, 2013, 12:07:34 pm
We have fixed the problem that caused the intermittent service outage for some of the CiviSMTP customers between midnight November 19 and midnight November 20.

Additionally we are scheduling a maintenance downtime to conduct more test and improvements to ensure it doesn't happen again.

We  will send out a notice to all customers and post here the exact days/times of the maintenance window.

Thank you all for your patience.

Kind regards,

-Leyla
CiviSMTP Support
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail »
  • Using CiviSMTP (Moderator: shane) »
  • CiviSMTP error when trying to send email

This forum was archived on 2017-11-26.