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Author Topic: Users can not "Opt Out"  (Read 606 times)

beenlouis

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Users can not "Opt Out"
November 20, 2013, 02:40:22 pm
Almost everything seems to be running perfectly with my civiCRM Wordpress install... However, users can not use the opt out link. When clicked they get the following message:

Code: [Select]
Warning: require_once(CRM/Core/BAO/UFMatch.php) [function.require-once]: failed to open stream: No such file or directory in /[...]/wp-content/plugins/civicrm/civicrm.php on line 458

Fatal error: require_once() [function.require]: Failed opening required 'CRM/Core/BAO/UFMatch.php' (include_path='.') in /[...]/wp-content/plugins/civicrm/civicrm.php on line 458
"UFMatch.php" and "civicrm.php" both exist and the permissions on both are 755.

Any thoughts?
« Last Edit: November 20, 2013, 03:06:36 pm by beenlouis »

Donald Lobo

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Re: Users can not "Opt Out"
November 20, 2013, 03:07:36 pm
might want to fill up your forum profile and add your CMS / version and Civi version

i also just did a quick test on my local install with Civi v4.4.x and WP 3.7 and it worked

lobo
« Last Edit: November 20, 2013, 03:12:41 pm by Donald Lobo »
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beenlouis

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Re: Users can not "Opt Out"
November 20, 2013, 03:46:50 pm
I have not filled out my profile as it changes depending on what client I am working with  :)

Anyway, in answer to your question... this particular setup is on Wordpress 3.7.1 and civiCRM 4.4.1.

I have this same setup on a different client and theirs is working perfectly. The only difference between the two setups is the wordpress theme. However, I have tried changing the theme on the problem site and still having the same issue.

Thoughts?

Donald Lobo

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Re: Users can not "Opt Out"
November 20, 2013, 03:52:44 pm

sorry no idea :( When you do find out, please do post back on the forum so it can help others who run into somethign similar

thanx

lobo
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beenlouis

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Re: Users can not "Opt Out"
November 27, 2013, 12:26:39 pm
I am still really struggling string to figure this out. Any suggestions for a new route to find an answer to this problem (i.e. hiring someone to solve this)?

Donald Lobo

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  • CiviCRM version: 4.2+
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  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Users can not "Opt Out"
November 27, 2013, 01:28:46 pm

http://civicrm.org/providers/

maybe web access or osseed can take a quick look and figure out whats happening and why

lobo
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Users can not "Opt Out"

This forum was archived on 2017-11-26.