Author Topic: Use of word "test" in the subect and from address of test mailings (Read 1064 times)

jamie · December 02, 2013, 02:29:58 pm

We've received reports of test mailings going into the spam folder.

We suspect that the word "test" in the subject line may contribute to this behavior (which is backed up by the Chimp Maiiling faq: http://mailchimp.com/resources/guides/how-to-avoid-spam-filters/html/

I opened a ticket to address it here: http://issues.civicrm.org/jira/browse/CRM-13891

But then realized that this would benefit from some community discussion before implementing anything.

Suggestions? I prefer replacing "test Mailing" with "Draft Mailing"

Coleman Watts · December 02, 2013, 02:32:11 pm

My off-the-cuff answer would be to add "(draft)" or perhaps "(CiviMail draft)" at the end of the subject line. Modifying the beginning of the subject line has always felt too intrusive.

xavier · December 03, 2013, 01:30:03 am

What's the benefit of changing anything in the test mailing?

Presumably, the recipients of the tests are expecting to receive the test, they are able to know it's not the "real" sending, right?

Owen · December 03, 2013, 01:52:13 am

What does mail chimp do?

Xav, manager's to proof read / sign off will not always be expecting a test.

joanne · December 03, 2013, 02:56:07 am

I actually like it at the beginning because it makes them stand out. (Draft) would be enough IMO.

jamie · December 03, 2013, 06:50:21 am

I think modifying the subject line is a good idea. I know from our experience at PTP - I get draft emails and I'm not directly involved in the final edit or the schedule for when they are going to be sent. So, having a modified subject line is a simple and easy way to know whether or not it's too late to suggest corrections.

I like the suggestion of using "CiviMail Draft" - it makes it crystal clear where the draft came from. And, although I'm sympathetic to not being overly intrusive, I think the point is to be intrusive on this one, so I also prefer the beginning of the subject line, rather than the end (which sometimes gets cut off in my email client listing).

On closer examination of the code, I noticed that it also changes the From name to "CiviCRM Test Mailer (ORIGINAL FROM NAME)".

I think I'd prefer to drop that change altogether so we see the actual From Name as it will appear in the mailing.

Donald Lobo · December 03, 2013, 08:10:58 am

i agree with the change to fix the from name. Not sure why we made it the Test Mailer etc

I lean towards putting things as a prefix (i.e. CiviMail Draft - REAL SUBJECT HERE)

lobo

jamie · December 03, 2013, 08:20:49 am

Thanks everyone for the feedback. The change should go into 4.4.3.

Dave Greenberg · December 03, 2013, 10:09:49 am

Seeems like there's a convention in many systems of using square brackets for a descriptor / prefix, like this:

[CiviMail Draft] Real Subject Here

I think that makes it a bit clearer that the descriptor is not part of the real subject line. Thoughts on that?

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Author Topic: Use of word "test" in the subect and from address of test mailings (Read 1064 times)

jamie

Use of word "test" in the subect and from address of test mailings

Coleman Watts

Re: Use of word "test" in the subect and from address of test mailings

xavier

Re: Use of word "test" in the subect and from address of test mailings

Owen

Re: Use of word "test" in the subect and from address of test mailings

joanne

Re: Use of word "test" in the subect and from address of test mailings

jamie

Re: Use of word "test" in the subect and from address of test mailings

Donald Lobo

Re: Use of word "test" in the subect and from address of test mailings

jamie

Re: Use of word "test" in the subect and from address of test mailings

Dave Greenberg

Re: Use of word "test" in the subect and from address of test mailings