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Author Topic: Can't select payment processor on 4.4 contribution page  (Read 496 times)

clarkac

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Can't select payment processor on 4.4 contribution page
December 03, 2013, 05:18:15 am
I'm trying to implement Paypal standard for my client in 4.4.2.  The problem is that I can't select the payment processor on the contribution page!  There are some words there, but no checkbox - please see the attached screen.  I tried this on another 4.4.2 system (different client) and it's exactly the same.  But it works OK on a 4.3.8 test system.  I tried this on the sandbox (sandbox.drupal.civicrm.org - which seems to be running 4.5?!) and it works OK there.  I'm at a dead stop with this.

Is this a 4.4 bug?
Andy Clark

clarkac

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Re: Can't select payment processor on 4.4 contribution page
December 03, 2013, 06:47:32 pm
... also, if you click on the words about selecting a payment processor, you end up here http://book.civicrm.org/CiviContribute+Payment+Processor+Configuration  which says that the reference cannot be found.
Andy Clark

Donald Lobo

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Re: Can't select payment processor on 4.4 contribution page
December 03, 2013, 06:57:22 pm

can you file a bug for the documentation link along with the url (q= part) of which page the link is on

can you try and see if you get the same error on drupal.demo.civicrm.org which is a 4.4 system

thanx

lobo
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clarkac

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Re: Can't select payment processor on 4.4 contribution page
December 03, 2013, 07:17:12 pm
I tried the 4.4 sandbox system and the checkbox is available there to select a payment processor.  Yet, I have 2 Civi systems running on different servers that show both problems (no checkbox & bad docs reference), and another 2 systems where neither problem exist.  I don't understand, and it doesn't help me to move forward - I can't do any contributions work for the client that has the problem!  All 4 systems were all upgraded from 4.3.8 and I can't see anything different about the 2 that don't work that might have led to the problem.
Andy Clark

Donald Lobo

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Re: Can't select payment processor on 4.4 contribution page
December 03, 2013, 08:49:21 pm

i could not find the url  that you mentioned on a 4.4 page:

http://drupal.demo.civicrm.org/civicrm/admin/contribute/amount?reset=1&action=update&id=4

seems like that url has not changed in a long time (according to git blame). So i suspect u might have some older cached templates and/or have multiple copies of civicrm in your modules directory

lobo
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clarkac

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Re: Can't select payment processor on 4.4 contribution page
December 04, 2013, 01:11:41 am
I re-installed the code base in one of my offending systems, cleared caches (& my browser cache) and got  exactly the same result.  No checkbox for the payment processor!   I cleared the templates_c folder as well.   Also, I noticed that the 'learn more...' at the top of the screen also refers to an incorrect url, so it looks as though this whole screen is somehow out of date.   What can I do to replace this code (that I haven't already done)...?
« Last Edit: December 04, 2013, 02:42:57 am by clarkac »
Andy Clark

Detlev

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Re: Can't select payment processor on 4.4 contribution page
December 04, 2013, 10:18:08 am
Do you have any extensions enabled?

Try to deactivate them, one by one...


I recently had the same problem - and this helped!


Good luck,
Detlev

clarkac

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Re: Can't select payment processor on 4.4 contribution page
December 04, 2013, 01:35:43 pm
Thank you! I should have thought of that..  I suspected the 'Offline Recurring Payments' extension as that had caused another problem so I disabled that one first.  Voila!  The problem is fixed.  I will try & contact the author of that extension... Thanks again, problem fixed.
Andy Clark
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