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  • CiviVolunteer 1.1 in use - problem with Volunteer report
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Author Topic: CiviVolunteer 1.1 in use - problem with Volunteer report  (Read 626 times)

Flaf

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CiviVolunteer 1.1 in use - problem with Volunteer report
December 05, 2013, 02:53:36 pm
After using CiviVolunteer for a few days we have notice a problem in the volunteer report.

Some of our volunteers do not show any values in the  "Role" and "Time Scheduled" collum.
We have tried to figure a cause but have not found any common factor;
Some of thoses volunteers had been created many weeks ago in CiviCRM, prior to the install of CiviVolunteer
Some where created,after the CiviVolunteer install, using the "create new contact"from the main CiviCRM menu
Some where created using the small pop-up within the "assign volunteers" pane.

After assigning many volunteers to our events we have notice that running the "Volunteer report" generate a list with everyone on it but with a large number without any role or schedule time.

I have attached a screen shot of the report.

Any help would be welcome.


joanne

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Re: CiviVolunteer 1.1 in use - problem with Volunteer report
December 05, 2013, 03:43:33 pm
Could the common factor be the roles they are assigned not the actual contacts themselves?

I have used the Sujet column as a guide to what might be expected in the role column. I can see that Accueil and Accompagnateur are showing but are there some contacts who have roles of Triage or Eitquettage et placement.  Are those roles ever shown in the report?

Flaf

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Re: CiviVolunteer 1.1 in use - problem with Volunteer report
December 05, 2013, 04:41:00 pm
Thanks for the suggestion.

It was one of my first hypothesis. Unfortunatly when I look a the full listing ( there is over 600 task/Volunteer in teh system) I see that most role are showing at some point.

The only factor that I can see is that most of those volunteer where assign in the last 2 days, after an upgrade of CiviVolunteer. Maybe something was broken in the update process. I will look into it and see if I can find it.

In fact, the problem is not with the report. After looking at the data I realised that the entries done in the assign volunteer pane are no longuer showing in the "log volunteer hours"
« Last Edit: December 05, 2013, 04:55:02 pm by Flaf »

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  • CiviVolunteer 1.1 in use - problem with Volunteer report

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