CiviCRM Community Forums (archive)

Hey there,

after my first steps within civicrm 4.4.3 on a drupal 7 installation, I encountered that I can set the greeting choices while creating a contact person.

I do not have any option of changing the field later by editing the contact person details.

In the demo, there is a drop-down identical to when creating a new person.

In my instance, I only have a non-editable textfield 

The same happens when using the contact overview inline editing function for the communication preferences area... in the demo there is an edit button, which when clicked loads the dropdown choice menu. In my instance that button does not show up at all.

Since it might be related, I changed the editor to TinyMCE due to an issue with CKEditor not working for me, see http://forum.civicrm.org/index.php/topic,30992.0.html

Does anyone have any clue or information how to identify the source of this issue?

All the best,
Georg

Dear Lobo,

thanks for giving directions

These are the two responses on my server after clicking on "edit communication preferences" in the contact person view (I replaced the server address with *HOST* for security reasons, I hope that is acceptable for now):

My server:
23:11:13.451 GET http:// *HOST* /modules/civicrm/packages/jquery/jquery-ui-1.9.0/css/smoothness/images/ui-bg_flat_0_aaaaaa_40x100.png [HTTP/1.1 304 Not Modified 52ms]
23:11:13.452 GET http:// *HOST* /index.php [HTTP/1.1 200 OK 472ms]

These are the three responses from the demo server for the same action.

Demo server:
23:01:44.316 GET http://drupal.demo.civicrm.org/sites/drupal.demo.civicrm.org/modules/civicrm/packages/jquery/jquery-ui-1.9.0/css/smoothness/images/ui-bg_flat_0_aaaaaa_40x100.png [HTTP/1.1 304 Not Modified 462ms]
23:01:44.316 GET http://drupal.demo.civicrm.org/civicrm/ajax/inline [HTTP/1.1 200 OK 611ms]
23:01:45.077 GET http://drupal.demo.civicrm.org/sites/drupal.demo.civicrm.org/modules/civicrm/i/edit.png [HTTP/1.1 304 Not Modified 226ms]

From that, I do assume, there may be an issue with loading the ajax parts, as on my server, it does request /ajax/inline - at least on the surface. However, when I compare the connection details, they look very similar and both do return a "200 OK" status, which I find confusing.

Here the details for the ajax connection...

My server: [/color]
Request-URL: http:// *HOST* /index.php?q=civicrm/ajax/inline&cid=10&class_name=CRM_Contact_Form_Inline_CommunicationPreferences&snippet=6&reset=1
Request-Methode: GET
Status-Code: HTTP/1.1 200 OK

Demo server: Request-URL: http://drupal.demo.civicrm.org/civicrm/ajax/inline?cid=209&class_name=CRM_Contact_Form_Inline_CommunicationPreferences&snippet=6&reset=1
Request-Methode: GET
Status-Code: HTTP/1.1 200 OK
So the only real difference seems to be loading the image file, but that of course can only be a symptom, and just to be on the safe side, the image exists at that URL and is displayed when accessed directly from the browser.

How may I continue to debug the possible ajax issues?

I assume that the in-page editing of contact details is relying on ajax, and generally that works. The only exception are the drop-down menus for changing the greetings choices, which are not working.

Thanks a lot,
Georg