CiviCRM Community Forums (archive)

We are in the process of using IMAP for processing emails into activities. The hurdle we need to get over is having civi process the reply-to address to grab the actual email, instead of the email used to send. An example of this is when an issue advocacy group sends it's list an email telling them to send X an email, and then directs them to a form to do so.

Has anyone done this before? Or can someone point me to the right location so I can see if I can get it to process it?

Thanks!

Thanks, lobo.

I've been looking over this code but I'm not understanding perfectly how it's all working. It appears, though, that it's using the API to add an activity and the API does not support Reply-To?

The other item I'm a little confused about. When email is processed and turned into an Activity, the person it was sent To is added as "With Contact" while the person that sent it is added as "Added by" and "Assigned to."

I'll explain a little how I'm using it so I will (hopefully) make more sense and if there is a different/better way I would love to know.

1) A constituent sends an email to an elected official.
2) The elected official drags the email to the proper IMAP folder and Civi adds the email as an activity.
3) The new activity should be associated with the constituent.
4) Added by should show the individual the email was sent to, i.e. the elected official

The activity is not assigned to anyone in particular as it is just recording their email at this time, but that can be changed later.