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Author Topic: unsupervised rules not working  (Read 684 times)

mudnik

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unsupervised rules not working
January 01, 2014, 02:29:58 am
I set a strict unsupervised rule of name and address (one of the default provided).

However, no matter what I key in as data (name, address, etc) for an event registration, it will always over-ride the data of the existing records by matching only the email address.

I tried using my own unsupervised rule with weights that can never be reached, but again, it will over-ride existing data.

What could be the problem?

petednz

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Re: unsupervised rules not working
January 01, 2014, 01:07:30 pm
I have seen cases where prob due to upgrades client has ended up with more than one Unsupervised - worth checking.
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mudnik

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Re: unsupervised rules not working
January 01, 2014, 07:22:25 pm
How do I check? The settings only show 1 unsupervised and 1 supervised rule.

mudnik

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Re: unsupervised rules not working
January 03, 2014, 12:33:19 am
The dedupe unsupervised rule was not being triggered for my event registration. It was only checking based on the email.

I found a way of getting around that by allowing multiple registrations from the same email address. The system ended up using my supervised rule instead.

mudnik

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Re: unsupervised rules not working
January 03, 2014, 12:43:02 am
But it's quite strange. Because even for the supervised rule, it was using one of my earlier rules. I checked the DB and all the rules seem to be correct. Could it be checking the rules from some cache or temp file?

Eileen

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Re: unsupervised rules not working
January 03, 2014, 01:36:22 am
I knew that sounded familiar - yes, I hit it & wound up doing the same as you. I did log this http://issues.civicrm.org/jira/browse/CRM-13999 but did not try to get sponsorship for the fix as I unset the checkbox.

Basically UNLESS that checkbox is set it does a check to see if the email / logged in user is registered for the event and it sets the contact based on that email. This  is possibly 'correct but confusing' in your case & almost certainly incorrect in the ticket I logged (because the logged in user is explicitly registering a different person and NOT themselves)

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mudnik

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Re: unsupervised rules not working
January 03, 2014, 01:46:46 am
In my case, I was registering for the event without being logged in.
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  • unsupervised rules not working

This forum was archived on 2017-11-26.