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Author Topic: Auto responder  (Read 1044 times)

Hershel

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Auto responder
January 23, 2014, 10:44:32 am
Under what circumstances does CiviCRM send this reply:

Quote
This is an automated reply from an un-attended mailbox. Please send any inquiries to the contact email address listed on our web-site.

to someone?
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Hershel

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Re: Auto responder
January 27, 2014, 10:31:41 am
Answer is:

Quote
Auto-respond to Replies: This option allows you to send a specific automatic reply to anybody who replies to your mailing. You need to set up an autoresponder ahead of time in Mailings > Headers, Footers, and Automated Messages.

as per http://book.civicrm.org/user/current/email/everyday-tasks/
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clarkac

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Re: Auto responder
January 28, 2014, 01:27:19 am
Your post intrigued me, as I had not looked at this before - and had noticed that people were (needlessly) replying to bulk emails.  So I gave it a try, replied to a bulk email and got this from cron -

Failed Processing: Re: Sample CiviMail Newsletter, Action: r, Job ID: 11, Queue ID: 8, Hash: d34430d0e5080699. Reason: DB Error: syntax error

Any idea why?  I have the sample auto respond message set up, and cron normally is fine.  I couldn't see any documentation on any set up that's needed for this so hard to debug.

Andy Clark

Hershel

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Re: Auto responder
January 28, 2014, 06:07:22 am
I also don't know how this works. I have a site where the bounce processor was turned off for 2 years. When I turned it back on, people got this autoresponse from (apparently) old messages. I moved the rest of the messages out of the Inbox to avoid that. But now if we send emails to the bounce processor, we get no auto-response.

I can't figure out why those old emails DID get one.
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clarkac

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Re: Auto responder
January 28, 2014, 06:29:04 am
I tried an auto response again, this time with an extra email address that would be bounced.  The bounce worked correctly but I still get the cron error message and no auto response.  I can't figure it out!
Andy Clark

Hershel

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Re: Auto responder
January 28, 2014, 06:30:59 am
Did you email the address directly or did you Reply To a mailer?
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clarkac

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Re: Auto responder
January 28, 2014, 06:32:27 am
I replied to a bulk email
Andy Clark

Donald Lobo

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Re: Auto responder
January 28, 2014, 06:39:47 am

I would check the CiviCRM.*.log file and get more details on the DB error

a DB error is fatal and hence u wont get any response after that error

lobo
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clarkac

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Re: Auto responder
January 28, 2014, 06:56:20 am
Here's the error log, attached.  I'm none the wiser - messages about  the preferred mail format, which for both contacts in the group is not set (i.e. defaulted)
Andy Clark

clarkac

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Re: Auto responder
January 31, 2014, 09:25:17 am
I think I've located the problem - lines 218 and 219 are missing a comma at the end of the SQL statement in reply.php.  ;)  This is located in all/modules/civicrm/CRM/Mailing/Event/BAO/reply.php     

I have raised problem  http://issues.civicrm.org/jira/browse/CRM-14150  I've flagged it as major as it is breaking some function in Civi.

Andy Clark

Donald Lobo

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Re: Auto responder
January 31, 2014, 09:49:29 am

thanx for researching and figuring it out.

fixed

lobo
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Auto responder

This forum was archived on 2017-11-26.