CiviCRM Community Forums (archive)

I tried installing the extension, but get this error:

Sorry but we are not able to provide this at the moment.
DB Error: unknown error

Anyone knows how to resolve this?


$backTrace = #0 /home/xxxxx/public_html/sites/all/modules/civicrm/CRM/Core/Error.php(197): CRM_Core_Error::backtrace("backTrace", TRUE) #1 [internal function](): CRM_Core_Error::handle(Object(DB_Error)) #2 /home/xxxxx/public_html/sites/all/modules/civicrm/packages/PEAR.php(931): call_user_func((Array:2), Object(DB_Error)) #3 /home/xxxxx/public_html/sites/all/modules/civicrm/packages/DB.php(969): PEAR_Error->PEAR_Error("DB Error: unknown error", -1, 16, (Array:2), "ALTER TABLE `civicrm_mailing_event_queue` \n ADD `activity_id` INT UNSIGNED ...") #4 /home/xxxxx/public_html/sites/all/modules/civicrm/packages/PEAR.php(564): DB_Error->DB_Error(-1, 16, (Array:2), "ALTER TABLE `civicrm_mailing_event_queue` \n ADD `activity_id` INT UNSIGNED ...") #5 /home/xxxxx/public_html/sites/all/modules/civicrm/packages/DB/common.php(1905): PEAR->raiseError(NULL, -1, NULL, NULL, "ALTER TABLE `civicrm_mailing_event_queue` \n ADD `activity_id` INT UNSIGNED ...", "DB_Error", TRUE) #6 /home/xxxxx/public_html/sites/all/modules/civicrm/packages/DB/mysql.php(898): DB_common->raiseError(-1, NULL, NULL, NULL, "1060 ** Duplicate column name 'activity_id'") #7 /home/xxxxx/public_html/sites/all/modules/civicrm/packages/DB/mysql.php(327): DB_mysql->mysqlRaiseError() #8 /home/xxxxx/public_html/sites/all/modules/civicrm/packages/DB/common.php(1216): DB_mysql->simpleQuery("ALTER TABLE `civicrm_mailing_event_queue` \n ADD `activity_id` INT UNSIGNED ...") #9 /home/xxxxx/public_html/sites/all/modules/civicrm/CRM/Utils/File.php(284): DB_common->query("ALTER TABLE `civicrm_mailing_event_queue` \n ADD `activity_id` INT UNSIGNED ...") #10 /home/xxxxx/public_html/sites/default/custom_ext/biz.jmaconsulting.mte/CRM/Mte/Upgrader/Base.php(285): CRM_Utils_File::sourceSQLFile("mysql://xxxxx_civiuser:G2TTqrxbZrU@@localhost/xxxxx_civicrm81?new_link=true", "/**\n * Mandrill Transactional Email extension integrates CiviCRM's non-bulk ...", NULL, TRUE) #11 /home/xxxxx/public_html/sites/default/custom_ext/biz.jmaconsulting.mte/mte.civix.php(72): CRM_Mte_Upgrader_Base->onInstall() #12 /home/xxxxx/public_html/sites/default/custom_ext/biz.jmaconsulting.mte/mte.php(55): _mte_civix_civicrm_install() #13 /home/xxxxx/public_html/sites/all/modules/civicrm/CRM/Extension/Manager/Module.php(64): mte_civicrm_install() #14 /home/xxxxx/public_html/sites/all/modules/civicrm/CRM/Extension/Manager/Module.php(44): CRM_Extension_Manager_Module->callHook(Object(CRM_Extension_Info), "install") #15 /home/xxxxx/public_html/sites/all/modules/civicrm/CRM/Extension/Manager.php(219): CRM_Extension_Manager_Module->onPreInstall(Object(CRM_Extension_Info)) #16 /home/xxxxx/public_html/sites/all/modules/civicrm/CRM/Admin/Form/Extensions.php(188): CRM_Extension_Manager->install((Array:1)) #17 /home/xxxxx/public_html/sites/all/modules/civicrm/CRM/Core/Form.php(261): CRM_Admin_Form_Extensions->postProcess() #18 /home/xxxxx/public_html/sites/all/modules/civicrm/CRM/Core/StateMachine.php(160): CRM_Core_Form->mainProcess() #19 /home/xxxxx/public_html/sites/all/modules/civicrm/CRM/Core/QuickForm/Action/Next.php(60): CRM_Core_StateMachine->perform(Object(CRM_Admin_Form_Extensions), "next", "Next") #20 /home/xxxxx/public_html/sites/all/modules/civicrm/packages/HTML/QuickForm/Controller.php(203): CRM_Core_QuickForm_Action_Next->perform(Object(CRM_Admin_Form_Extensions), "next") #21 /home/xxxxx/public_html/sites/all/modules/civicrm/packages/HTML/QuickForm/Page.php(103): HTML_QuickForm_Controller->handle(Object(CRM_Admin_Form_Extensions), "next") #22 /home/xxxxx/public_html/sites/all/modules/civicrm/CRM/Core/Controller.php(345): HTML_QuickForm_Page->handle("next") #23 /home/xxxxx/public_html/sites/all/modules/civicrm/CRM/Core/Page/Basic.php(381): CRM_Core_Controller->run() #24 /home/xxxxx/public_html/sites/all/modules/civicrm/CRM/Core/Page/Basic.php(178): CRM_Core_Page_Basic->edit(1, NULL) #25 /home/xxxxx/public_html/sites/all/modules/civicrm/CRM/Admin/Page/Extensions.php(127): CRM_Core_Page_Basic->run() #26 /home/xxxxx/public_html/sites/all/modules/civicrm/CRM/Core/Invoke.php(323): CRM_Admin_Page_Extensions->run((Array:3), NULL) #27 /home/xxxxx/public_html/sites/all/modules/civicrm/CRM/Core/Invoke.php(72): CRM_Core_Invoke::runItem((Array:13)) #28 /home/xxxxx/public_html/sites/all/modules/civicrm/CRM/Core/Invoke.php(52): CRM_Core_Invoke::_invoke((Array:3)) #29 /home/xxxxx/public_html/sites/all/modules/civicrm/drupal/civicrm.module(456): CRM_Core_Invoke::invoke((Array:3)) #30 [internal function](): civicrm_invoke("admin", "extensions") #31 /home/xxxxx/public_html/includes/menu.inc(517): call_user_func_array("civicrm_invoke", (Array:2)) #32 /home/xxxxx/public_html/index.php(21): menu_execute_active_handler() #33 {main}

No still not installed.

Ok. Looking at the stack trace, I noticed that the main issue is that the installer must have failed in the first pass.

I ran the 'mte_uninstall.sql' script directly on my DB and tried installing again.

This time the dreaded white screen of death popped up:

Warning: require_once(CRM/Mailing/DAO/Job.php) [function.require-once]: failed to open stream: No such file or directory in /home/xxxxxx/public_html/wp-content/plugins/civicrm/civicrm/CRM/Core/ClassLoader.php on line 126

Fatal error: require_once() [function.require]: Failed opening required 'CRM/Mailing/DAO/Job.php' (include_path='/home/xxxxxx/public_html/wp-content/plugins/files/civicrm/extensions/biz.jmaconsulting.mte/:.:/home/xxxxxx/public_html/wp-content/plugins/civicrm/civicrm/:/home/xxxxxx/public_html/wp-content/plugins/civicrm/civicrm//packages:.:/usr/lib/php:/usr/local/lib/php') in /home/xxxxxx/public_html/wp-content/plugins/civicrm/civicrm/CRM/Core/ClassLoader.php on line 126

Looking around the CiviCRM forums, this looks like a possible conflict with the recent upgrade.

The fix was posted here:
https://github.com/JMAConsulting/biz.jmaconsulting.mte/issues/29#issuecomment-34984643

It installed perfectly after making the small code change.