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  • Dashlets not displaying
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Author Topic: Dashlets not displaying  (Read 1919 times)

nigel_currie

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  • Posts: 21
  • Karma: 1
Dashlets not displaying
January 31, 2014, 12:06:39 pm
Hi - I recently upgraded to 4.4.0 and the dashlets are timing out and not displaying. The log files show  this error, any ideas?:

Jan 31 19:44:29  [info] $backTrace = #0 /home/xx/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/Error.php(771): CRM_Core_Error::backtrace("backTrace", TRUE)
#1 [internal function](): CRM_Core_Error::nullHandler(Object(PEAR_Error))
#2 /home/xx/public_html/administrator/components/com_civicrm/civicrm/packages/PEAR.php(931): call_user_func((Array:2), Object(PEAR_Error))
#3 /home/xx/public_html/administrator/components/com_civicrm/civicrm/packages/PEAR.php(566): PEAR_Error->PEAR_Error("Connection timed out", 110, 16, (Array:2), NULL)
#4 /home/xx/public_html/administrator/components/com_civicrm/civicrm/packages/Net/Socket.php(156): PEAR->raiseError("Connection timed out", 110)
#5 /home/xx/public_html/administrator/components/com_civicrm/civicrm/packages/HTTP/Request.php(737): Net_Socket->connect("[obfuscated]", 80, NULL, NULL, NULL)
#6 /home/xx/public_html/administrator/components/com_civicrm/civicrm/CRM/Utils/System.php(1196): HTTP_Request->sendRequest()
#7 /home/xx/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/BAO/Dashboard.php(253): CRM_Utils_System::getServerResponse("http://[obfuscated]/administrator/?option=com_civicrm&task=civicrm/dashlet/...")
#8 /home/xx/public_html/administrator/components/com_civicrm/civicrm/CRM/Contact/Page/AJAX.php(893): CRM_Core_BAO_Dashboard::getDashletInfo("1")
#9 [internal function](): CRM_Contact_Page_AJAX::dashboard((Array:3))
#10 /home/xx/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php(289): call_user_func((Array:2), (Array:3))
#11 /home/xx/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php(72): CRM_Core_Invoke::runItem((Array:12))
#12 /home/xx/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php(52): CRM_Core_Invoke::_invoke((Array:3))
#13 /home/xx/public_html/administrator/components/com_civicrm/admin.civicrm.php(116): CRM_Core_Invoke::invoke((Array:3))
#14 /home/xx/public_html/administrator/components/com_civicrm/admin.civicrm.php(40): civicrm_invoke()
#15 /home/xx/public_html/libraries/joomla/application/component/helper.php(383): require_once("/home/xx/public_html/administrator/components/com_civicrm/admin.civic...")
#16 /home/xx/public_html/libraries/joomla/application/component/helper.php(351): JComponentHelper::executeComponent("/home/xx/public_html/administrator/components/com_civicrm/admin.civic...")
#17 /home/xx/public_html/administrator/includes/application.php(153): JComponentHelper::renderComponent("com_civicrm")
#18 /home/xx/public_html/administrator/index.php(46): JAdministrator->dispatch()
#19 {main}

nigel_currie

  • I’m new here
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  • Posts: 21
  • Karma: 1
Re: Dashlets not displaying
February 03, 2014, 08:15:50 am
** Solved **

Firewall was blocking API calls.

TimG

  • I post occasionally
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  • Posts: 41
  • Karma: 2
  • CiviCRM version: 4.4.6
  • CMS version: Joomla 2.5.24
  • MySQL version: 5.5.37
  • PHP version: 5.4.23
Re: Dashlets not displaying
September 17, 2014, 06:18:06 am
Anyone know the port number we need to open for this?

TimG

  • I post occasionally
  • **
  • Posts: 41
  • Karma: 2
  • CiviCRM version: 4.4.6
  • CMS version: Joomla 2.5.24
  • MySQL version: 5.5.37
  • PHP version: 5.4.23
Re: Dashlets not displaying
September 23, 2014, 08:37:06 am
In our case it turned out that our htaccess password protect on the admin directory was blocking it.

I had to specifically allow the server IP (we already had allow from localhost but that wasn't enough, apparently)
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • CiviMail installation and configuration (Moderator: Donald Lobo) »
  • Dashlets not displaying

This forum was archived on 2017-11-26.