CiviCRM Community Forums (archive)

*** update - turned out to be a problem with the resolvers on the server - switched them to google 8.8.8.8 and 8.8.4.4 and all works ***


Our autofiling stopped working on upgrade to 4.4.4

Having checked file permissions on the custom directory (files/civicrm/custom) were good I added  . $e->getMessage() to the return of Job.php  (modules/civicrm/api/v3/Job.php) and received some more information about the error:

(note emails changed in message below to 'localpart' and 'domain')

Full message:
Finished execution of Process Inbound Emails with result: Failure, Error message: Process Activities failedA fatal error was triggered: Could not connect to MailStore for localpart@domain.org@mail.domain.org
Error message:

An error occured while sending or receiving mail. Failed to connect to the server: mail.domain.org:993.

I've connected using a mail client as well as telnet, so I know that the port is open and that I can connect using the same credentials as the mail account set up in CiviMail - which has been connecting 'til now.

Just to be on the safe side I've fiddled about with the username (removing the @domain.org part of the username looks better in the error message but has same result), the port (unticking SSL results in same error on port 143) and re-entered the password.

Any suggestions as to what I should try next?