CiviCRM Community Forums (archive)

Hi Everyone,

I am hoping to find some help for an error that I keep receiving when I try to export an Advanced Search of my contacts.
After I select my criteria in the Advanced Search, I am able to see all of the results just fine. The error occurs when I try to export those results. This happens both when I choose "Export PRIMARY fields" and "Select fields for export". Please see below for the complete error message. Any help or guidance would be greatly appreciated.

<div id="crm-container" class="crm-container" lang="en" xml:lang="en"> <style type="text/css" media="screen">@import url(/administrator/components/com_civicrm/civicrm/css/civicrm.css);</style> <style type="text/css" media="screen">@import url(/administrator/components/com_civicrm/civicrm/css/extras.css);</style> <div class="messages status no-popup"> <div class="icon red-icon alert-icon"></div> <span class="status-fatal">Sorry but we are not able to provide this at the moment.</span> <div class="crm-section crm-error-message">No records to export</div> <p><a href="http://ace.nd.edu/administrator/" title="Main Menu">Return to home page.</a></p> </div> </div> <script language="JavaScript"> function toggle( element ) { var className = element.className; if ( className == 'crm-accordion-wrapper collapsed crm-fatal-error-details-block') { element.className = 'crm-accordion-wrapper crm-fatal-error-details-block'; } else { element.className = 'crm-accordion-wrapper collapsed crm-fatal-error-details-block'; } } </script>

Thanks,
twill244

Thanks Hershel! I enabled debugging and tried again, but received the same error.

Here are the exact steps that I took, as perhaps they could invite some more insight into a solution.

1. In Advanced Search, I select a group from the Basic Search area.
2. In the Address Fields area, I then enter a ZIP /Postal Code and a number of miles under the "Find contacts within" box and hit Search.
3. I am then presented with the results, at which point I select all of them (a total of 130) and then choose "Export Contacts" from the drop-down menu.
4. I then hit "Go" and am presented with the error from my original post.

One final note: It seems as if the entry of the number of miles is what is throwing the error. I tried it without entering a value in the "Find contacts within" box and was successfully able to export the contacts.

Thanks again,

twill244

I get the error too in Export (at last step) after upgrading to 4.4.4 from 4.3.4.

The Advance search included zip code radius.

Error:
"Sorry but we are not able to provide this at the moment.
No records to export
Return to home page."

As a temporary workaround I added the selected contacts to a new temporary group. Did the search gain and then I was able to export.

This used to work in 4.3.4.

We are having the same problem using 4.4.5 for WordPress.

There is an issue tracker for the issue that suggests it's resolved, but that is not the case for us:
https://issues.civicrm.org/jira/browse/CRM-14317

Steps to reproduce:

1. In Advanced Search in the Address Fields area, I enter a Postal Code and a number of miles under the "Find contacts within" box and hit Search.
2. I am then presented with the results, at which point I select all of them and then choose "Export Contacts" from the drop-down menu.
3. On the next screen, I hit "Continue" to export primary fields with no merge.
4. I get the following error:

backTrace

#0 /home/tcadp/www/www/wp-content/plugins/civicrm/civicrm/CRM/Core/Error.php(315): CRM_Core_Error::backtrace()
#1 /home/tcadp/www/www/wp-content/plugins/civicrm/civicrm/CRM/Export/BAO/Export.php(1129): CRM_Core_Error::fatal("No records to export")
#2 /home/tcadp/www/www/wp-content/plugins/civicrm/civicrm/CRM/Export/Form/Select.php(428): CRM_Export_BAO_Export::exportComponents(TRUE, (Array:0), (Array:7), "sort_name asc", NULL, NULL, 1, NULL, "civicrm_task_action_temp_ab6df1d45320d8e35ca7d98d8f0d5269_4733", 0, 0, (Array:11), "AND")
#3 /home/tcadp/www/www/wp-content/plugins/civicrm/civicrm/CRM/Core/Form.php(261): CRM_Export_Form_Select->postProcess()
#4 /home/tcadp/www/www/wp-content/plugins/civicrm/civicrm/CRM/Core/StateMachine.php(160): CRM_Core_Form->mainProcess()
#5 /home/tcadp/www/www/wp-content/plugins/civicrm/civicrm/CRM/Core/QuickForm/Action/Next.php(60): CRM_Core_StateMachine->perform(Object(CRM_Export_Form_Select), "next", "Next")
#6 /home/tcadp/www/www/wp-content/plugins/civicrm/civicrm/packages/HTML/QuickForm/Controller.php(203): CRM_Core_QuickForm_Action_Next->perform(Object(CRM_Export_Form_Select), "next")
#7 /home/tcadp/www/www/wp-content/plugins/civicrm/civicrm/packages/HTML/QuickForm/Page.php(103): HTML_QuickForm_Controller->handle(Object(CRM_Export_Form_Select), "next")
#8 /home/tcadp/www/www/wp-content/plugins/civicrm/civicrm/CRM/Core/Controller.php(339): HTML_QuickForm_Page->handle("next")
#9 /home/tcadp/www/www/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(323): CRM_Core_Controller->run((Array:4), (Array:0))
#10 /home/tcadp/www/www/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(72): CRM_Core_Invoke::runItem((Array:13))
#11 /home/tcadp/www/www/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(52): CRM_Core_Invoke::_invoke((Array:4))
#12 /home/tcadp/www/www/wp-content/plugins/civicrm/civicrm.php(470): CRM_Core_Invoke::invoke((Array:4))
#13 [internal function](): CiviCRM_For_WordPress->invoke("")
#14 /home/tcadp/www/www/wp-includes/plugin.php(470): call_user_func_array((Array:2), (Array:1))
#15 /home/tcadp/www/www/wp-admin/admin.php(211): do_action("toplevel_page_CiviCRM")
#16 {main}

Warning: Cannot modify header information - headers already sent by (output started at /home/tcadp/www/www/wp-content/plugins/civicrm/civicrm/CRM/Core/Error.php:456) in /home/tcadp/www/www/wp-includes/option.php on line 747

Warning: Cannot modify header information - headers already sent by (output started at /home/tcadp/www/www/wp-content/plugins/civicrm/civicrm/CRM/Core/Error.php:456) in /home/tcadp/www/www/wp-includes/option.php on line 748