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Author Topic: error when registering for a paid event  (Read 340 times)

awkale

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error when registering for a paid event
February 28, 2014, 02:37:33 pm
I'm having issues when people try to register for an event. If they already exist in the database it throws an error:

Sorry but we are not able to provide this at the moment.
Cannot find participant ID


Anyone have this issue?

CiviTeacher.com

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Re: error when registering for a paid event
March 01, 2014, 04:02:19 pm
Check in your "Contacts" > "Find and Merge Duplicate Contacts" CiviCRM menu item and confirm that you have an "Unsupervised" rule established. 

Secondly check to see what that unsupervised rule is.  Is it "email only"?

If so, is the profile on the event page collecting email?  If not, add email to the profile.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • error when registering for a paid event

This forum was archived on 2017-11-26.