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Author Topic: Address, Tags and Custom info sections inaccessible  (Read 333 times)

sunrisereview

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Address, Tags and Custom info sections inaccessible
March 02, 2014, 02:57:34 pm
I am experiencing a weird phenomenon where the sections at the bottom of the edit screen for contacts are not accessible. I see the bars labeled "Address" and "Tags and Groups" but they don't respond when clicked on. I can't recall having changed anything recently.

CiviTeacher.com

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Re: Address, Tags and Custom info sections inaccessible
March 03, 2014, 07:03:32 am
Sounds like a jQuery error, as this is necessary to open the tabs.   Upgrade CiviCRM to the latest version first.  Then use a browser "debug" or "console" program (Firebug is such an example) to check for jQuery conflicts. 

If you see an error, switch to a default theme and clear caches.  See if the problem goes away.
Try CiviTeacher: the online video tutorial CiviCRM learning library.

JonGold

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Re: Address, Tags and Custom info sections inaccessible
March 03, 2014, 02:49:43 pm
I agree with CiviTeacher - but wanted to add that I've seen this happen when your directories (Administer -> System Settings -> Directories) are incorrect - for instance, I moved CiviCRM once from:
/var/www/mysite/sites/all/modules/civicrm

to:
/var/www/mysite/sites/all/modules/contrib/civicrm

And that caused the same symptoms you're describing!
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Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Post-installation Setup and Configuration (Moderator: Dave Greenberg) »
  • Address, Tags and Custom info sections inaccessible

This forum was archived on 2017-11-26.