CiviCRM Community Forums (archive)

Hi there,

I have written a payment processor and in its response file, I update the donation status of a contribution to COMPLETE inside civicrm_contribution table and redirect donors to thank you page (if payment status returned by my payment processor is complete). While creating a contribution page,CiviContribute has a tab called Receipt to send donation receipts to donors after payment is done and I thought as soon as I updated the status of a donation to COMPLETE in the civicrm_contribution table,  donation  receipt will be sent to users automatically but that does not seem to be the case.

I could use CRM_Utils_Mail::send() function to send e-receipts through emails (an email whose content is generated through code), but there are many contribution pages in my site and e-receipt content is different for all of them. Can't CiviCRM pick up e-receipt content from contribution page's Receipt tab configuration and send emails automatically ?

Anyone has any ideas regarding this?

Thanks in advance,
Negi

Hi Erik,

Thanks for your reply.

Let me re-phrase my query.

When you create a contribution page, there is a configuration option called Receipt which is supposed to automatically send e-receipts to donors on donation completion.  I though as soon as donation status is changed to COMPLETE Civi would automatically send e-receipt to users so in the response file of my payment processor I only do a db query to change donation status to COMPLETE but Civi is not sending e-receipts to donors automatically. However if I edit a donation and check the SEND RECEIPT  option it immediately sends e-receipt. So my question here is why is Civi not sending e-receipts automatically? May be changing donation status to COMPLETE alone is not sufficient for sending e-receipts.

I dont think Scheduled Reminders can help me. My requirement is "to automatically send e-receipts to donors on donation completion".

Thanks,
Negi

I would think that you could use Scheduled Reminder based on the activity 'contribution status changed'? Or am I overseeing something (it would not be the first time....)