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Author Topic: CiviCRM JavaScript forms not loading  (Read 544 times)

balleyne

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CiviCRM JavaScript forms not loading
April 02, 2014, 06:52:45 pm
I'm trying to debug an issue in CiviCRM. This was noticed after an upgrade to D7 (from CiviCRM 4.4.4. in D6 to CiviCRM 4.4.4 in D7), I've found that certain forms are simply not loading -- it seems to be any forms that rely on JavaScript to load.

This is affecting my production install, yet the problem didn't happen on the development server. And even when I copy back and overwrite the files on the development server, the problem still doesn't happen there.

I've checked the console, and there are no JavaScript errors. I've refreshed the cache, even turned off JavaScript caching. I've tried disabling the jquery_update module (and refreshing the cache). I'm not getting anywhere, can't figure out why JavaScript forms are not loading on production but are still on dev.

What should I be looking for? What's the JavaScript file in question? What settings or configuration might affect this? Any help or hints for where to look would assist greatly, because I haven't been able to find the issue or reproduce on my dev server....

Thanks,
Blaise

balleyne

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Re: CiviCRM JavaScript forms not loading
April 03, 2014, 11:19:39 am
Okay, now it's happening on the dev instance too (maybe after my browser cache cleared?), though not in the same way... on production, on the New Individual contact form, the save button doesn't load, but most of the form is there. On dev now, the form doesn't load at all, page is just blank white space under the heading.

Any pointers on how to troubleshoot this would be appreciated. I've checked cache, resource URLs, deleted and unpacked again sites/all/modules/civicrm/, nothing in the CiviCRM log file, etc...

balleyne

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Re: CiviCRM JavaScript forms not loading
April 03, 2014, 12:14:13 pm
Fixed: it was a file ownership issue on some templates_c subdirectories that I think was preventing part of the templates cache from being updated!

gellweiler

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Re: CiviCRM JavaScript forms not loading
April 28, 2014, 01:40:21 pm
Quote from: balleyne on April 03, 2014, 12:14:13 pm
Fixed: it was a file ownership issue on some templates_c subdirectories that I think was preventing part of the templates cache from being updated!

Could you please tell me something more about the correct ownership in the  templates_c subdirectories? I've got teh same problem here with an civicrm/wordpress installation.
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