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Author Topic: Address information not saving for some contacts  (Read 322 times)

mocolvin

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Address information not saving for some contacts
April 08, 2014, 09:58:30 am
This problem arose when our database manager was editing address information for contacts.  She repeatedly tried to change address information for some contacts and the database simply ignored the changes.  Other contacts were editable.  We tried completely deleting an uneditable contact and adding it back with no different result.  The only address information that was recorded in the database was the state field.   However, information placed in the supplemental address1 field was accepted by the database. We also tried adding a new address to the record with the same result. 

JonGold

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Re: Address information not saving for some contacts
April 08, 2014, 10:57:46 am
Hi mocolvin,

Can you give more information about your environment?
What CMS (Drupal, Joomla, Wordpress) are you running?
What version of CiviCRM are you running?  It's at the bottom of every CiviCRM page.
How are you entering the address data?  Via the edit page, the AJAX editing, a profile, or some other way?
Do you have any custom extensions or modifications that might be relevant to this problem?
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Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • Address information not saving for some contacts

This forum was archived on 2017-11-26.