CiviCRM Community Forums (archive)

Hello,

I have a CiviCRM 4.4.5 implementation with fixed (1 July - 30 June) memberships.

When I go to Active Memberships, and click on the 'renew' link, then try to renew a member with the "Record Renewal Payment?" checkbox turned off, and click on Renew, I get a black status panel saying, "Annual membership for .. has been renewed. The new membership End Date is 30 June, 2015."

.. but the end date setting remains unchanged at 30 June 2014.

Also, it used to be that the End Date setting was editable, but this no-longer takes either.


Does anybody know what the problem could be?


Thanks in advance!!

Karl

I tried it on an existing registered user and it worked..

(That's supposed to be good, but I'm unhappy..)


Regards,
Karl

I think there is some corruption somewhere:

- I can add a new individual, add a membership, and renew it, and all works as expected.

- For the individual whose membership won't renew, I had a bright idea and removed the membership that wasn't working, and tried to add a new one.  The whole process works through to the end - after clicking on the save button, and the black panel confirms that a membership has been added, but the page shows 0 memberships..  All without any sort of error message..

- It's definitely more extensive.  I know of problems with two individuals.

- The membership tab shows no memberships, and I can't add any..

Were the " problem people" and their memberships created in civicrm or were they imported/migrated from elsewhere?

It was a new site and everything was created within this install.

How old in this install? If it isn't new has it been upgraded recently and were you able to renew existing memberships before then? If it is an old site have you always been in charge of it?

About 2.5 years old.  It's at 4.4.5, which I believe is the current release - I have always tried to keep it up to date.
Yes, another person and myself have always been in charge of it.

The other person in charge of membership has complained that he was previously able to update the 'End Date' field in the membership record, but now no longer.
I just tried on the original individual having the problem and couldn't update it, but could do so on a test individual I recently created..

You say you know of two people this is happening with.  Does that meant that there are other people with existing memberships where you have been able to renew their memberships or just that you have only tried to renew memberships for two people and had trouble with both of those?

I only have the experience with those two people: the initial person whose membership an attempt was made to renew, and my personal record when I was trying to see what the parameters of the problem were.  My record was created in August 2012, and the other person's in December 2012.

I just picked another individual who was added in December, 2012, and was able to change his 'End Date' field.

Are there any customisations on your site?

No customisations

As the demo sites works correctly it would appear to be something specific to your site, so the more information you provide the greater the chance that someone may be able to help you.

Thanks Joanne, I understand and am happy to provide and do anything that will help get to the bottom this..

Karl

If some memberships get updated and some don't then you need to look for differences between the two sets of contacts, or differences between the memberships that belong to the two sets of contacts.  This is not something easily done via the forum.

Do you have custom fields associated with these memberships?  We had a problem on upgrading to the 4.4 series as follows:

• Custom alphanumeric field was set to length 10.
• In 4.2 people were entering more than 10 characters but this wasn't causing an error - the entries were just being truncated to 10 characters.
• In 4.4 people were entering more than 10 characters and this did cause an error - but it wasn't a silent fail such as you are describing.

 
Another thing to look for is a field which is a mix of empty, NULL and non-null values. 

I have had a problem with simultaneous payments. If two payments are submitted to our payment processor in the same second (eg both at 14:35:50) the payment processor can cope but CiviCRM loses one or both payments and/or membership updates linked to those payments.   This doesn't seem like your problem though, because I am able to manually submit the missed renewal.

You said you couldn't update membership end dates manually.  Is that for all memberships including those that renew correctly, or just your problem people/memberships?

SOLVED!

Thanks Joanne, that hint about silent failure with criteria for custom fields was the core idea!

I removed all the custom fields, but that didn't dove it, so kept looking..


CiviCRM <-> Drupal role synchronisation was the problem.  There was at least one invalid synchronisation.  When I removed them, things started working again.

Should this be reported?  How?


Regards,
Karl