CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviContribute (Moderator: Donald Lobo) »
  • Auto Email Receipt
Pages: [1]

Author Topic: Auto Email Receipt  (Read 634 times)

Central Coast Grown

  • I’m new here
  • *
  • Posts: 1
  • Karma: 0
  • CiviCRM version: 4.4.1
  • CMS version: Drupal 7
  • MySQL version: 5.5
  • PHP version: 5.3
Auto Email Receipt
June 16, 2014, 12:22:21 pm
We have configured our receipting and thank you's so that when people donate with a credit card online through our payment processor they are automatically sent a receipt. This donation receipt has specific wording.

When we manually record check or cash contributions in Civi, and check the "Automatically email a receipt for this payment to " box, the auto receipt does not include our specific wording. They just see "Thanks for your support"

Is there a way to customize the language of the automatic receipt? Thanks!

joanne

  • Administrator
  • Ask me questions
  • *****
  • Posts: 852
  • Karma: 83
  • CiviCRM version: 4.4.16
  • CMS version: Drupal 7
Re: Auto Email Receipt
June 16, 2014, 07:32:44 pm
( As a BTW, if you are still on 4.4.1 you should upgrade to 4.4.5 as there have been a lot of bug fixes since 4.4.1.)

I assume from what you have written that your specific wording has been added via the Thank-you and Receipting page when setting up your contributions page.  This only works for donations received online.

If you go to Mailings > Message templates > System Workflow Messages you will find templates for the emails sent 'automatically' by CiviCRM.  You will need to modify Contributions - Receipt (off-line) if you want it to include some specific wording. 

To do this you need to know a little about Smarty and if you have more than one contribution type you will need to put in some conditional statements.

Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviContribute (Moderator: Donald Lobo) »
  • Auto Email Receipt

This forum was archived on 2017-11-26.