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  • Authorize.net access denied when declined
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Author Topic: Authorize.net access denied when declined  (Read 614 times)

mikem

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Authorize.net access denied when declined
June 18, 2014, 10:01:14 am
When someones credit card is declined it is sending them to the "access denied" page instead of giving a message to try again. Any idea why it doesn't just give them an error message telling them to retry?

Eileen

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Re: Authorize.net access denied when declined
June 18, 2014, 02:55:29 pm
I you are on 4.4.3 as your profile suggests upgrading to 4.4.5 might fix this (note that there were a LOT of bug fixes in 4.4.4 especially but also in 4.4.5. However, 4.4.5 does contain a regression that will affect you if you are using contact images)
Make today the day you step up to support CiviCRM and all the amazing organisations that are using it to improve our world - http://civicrm.org/contribute

Carolyn Shannon

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Re: Authorize.net access denied when declined
June 19, 2014, 11:14:06 am
This seems to be happening with us using CiviContribute and Linkpoint as well.

mikem

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Re: Authorize.net access denied when declined
June 19, 2014, 12:15:09 pm
ok thanks!  :D now if i could just find the time to update to 4.4.5 .........!

Eileen

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Re: Authorize.net access denied when declined
June 19, 2014, 02:01:21 pm
I don't think there are any DB updates - so it's probably just swapping the code out
Make today the day you step up to support CiviCRM and all the amazing organisations that are using it to improve our world - http://civicrm.org/contribute

Carolyn Shannon

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Re: Authorize.net access denied when declined
June 23, 2014, 11:30:33 am
I did this update, and the error still occurs for Linkpoint, fyi. I've split this into its own forum entry since it's a different payment processor. Any more ideas?

Carolyn Shannon

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Re: Authorize.net access denied when declined
June 23, 2014, 02:12:18 pm
This problem was caused by an ampersand "&" in the company name field. Eliminating the ampersand permitted our user to process their payment successfully.

Eileen

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Re: Authorize.net access denied when declined
June 23, 2014, 02:33:33 pm
That should be fixable within the LinkPoint code by adding escaping (although you may be happy to stick with the workaround for now)
Make today the day you step up to support CiviCRM and all the amazing organisations that are using it to improve our world - http://civicrm.org/contribute

mikem

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Re: Authorize.net access denied when declined
June 25, 2014, 01:17:57 pm
Quote from: Eileen on June 19, 2014, 02:01:21 pm
I don't think there are any DB updates - so it's probably just swapping the code out

So updating from 4.4.3 to 4.4.5 has not db updates? if so i will update asap! I had a lot of update issues in the past...

Eileen

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Re: Authorize.net access denied when declined
June 25, 2014, 01:20:56 pm
Generally you should upgrade fairly aggressively on point releases as they usually have bug fixes & rarely introduce new upgrade issues.
Make today the day you step up to support CiviCRM and all the amazing organisations that are using it to improve our world - http://civicrm.org/contribute
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
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  • Using CiviContribute (Moderator: Donald Lobo) »
  • Authorize.net access denied when declined

This forum was archived on 2017-11-26.