Author Topic: Assign case activity to a case role (Read 457 times)

jaapjansma · June 30, 2014, 01:57:47 am

Hey,

Is it possible to assign activities in a case automaticly to someone with a role in the case. E.g. we got a case role called Expert and we want that certain activities are assigned to this Expert.

Thanks,
Jaap

demeritcowboy · June 30, 2014, 12:07:15 pm

Assignee needs a contact id, so you can't make it a role so that at any given time it will resolve to "whoever happens to be the expert right now". I think that's what you're asking. What you could probably do is write a hook that reacts to the update of a case role, and then update the activities.

jaapjansma · June 30, 2014, 01:21:45 pm

Yes I am asking for who is the expert at the moment the activity is created. I was thinking of developing a hook but before I do I wanted to make sure that such functionality didn't exist already.

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Author Topic: Assign case activity to a case role (Read 457 times)

jaapjansma

Assign case activity to a case role

demeritcowboy

Re: Assign case activity to a case role

jaapjansma

Re: Assign case activity to a case role