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  • Mailings stuck on 'Running'
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Author Topic: Mailings stuck on 'Running'  (Read 3979 times)

Matt2000

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Mailings stuck on 'Running'
May 12, 2008, 10:41:34 pm
CiviMail is still getting stuck when one client does their regular large mailing. Though it seems to complete , or nearly complete, it is still labeled as 'Running' and any future cron runs return:

Sorry. A non-recoverable error has occurred.      <p>Invalid response code received from SMTP (outbound mail) server while attempting to send email.  This is often caused by a misconfiguration in the CiviCRM Outbound Email settings. Please verify the settings at Administer CiviCRM >> Global Settings >> Outbound Email (SMTP).</p>


If I go into the database and manually change the mailing's status to 'Completed', other mailings will complete. So it seems to be a problem with this one large list (1700 recipients).

Some help with further troubleshooting would be greatly appreciated.
« Last Edit: May 12, 2008, 10:45:40 pm by Matt2000 »
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Matt2000

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Re: Mailings stuck on 'Running'
May 12, 2008, 11:12:14 pm
I dove deep into the _mailing_event_queue and _delivered and found that the mailing was being held up at an address mis-formatted with an exclamation point (!) and then found another stopper with a single quote (').

Strange that these killed the mailing process entirely rather than just bouncing these individual attempts.

Bug report time...
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Donald Lobo

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Re: Mailings stuck on 'Running'
May 13, 2008, 06:03:59 pm

i've patched this for 2.0

can u give the patch a shot at:

http://issues.civicrm.org/jira/browse/CRM-3108?page=com.atlassian.jira.ext.fisheye:fisheye-issuepanel

and let me know if it works. the main change is only at the Net/SMTP.php file

lobo
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Matt2000

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Re: Mailings stuck on 'Running'
May 13, 2008, 06:36:51 pm
Is there a way to get an actual patch file from Fisheye? (basically, exactly what the 'diff' link shows) When I click download, I get the whole file.
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Donald Lobo

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Re: Mailings stuck on 'Running'
May 13, 2008, 06:40:34 pm

http://fisheye.civicrm.org/changelog/CiviCRM/branches/v2.0?cs=14465

(there is a patch link there)

lobo
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Chris Burgess

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Re: Mailings stuck on 'Running'
August 06, 2008, 05:10:06 pm
@matt200 - FWIW, I believe the bangpath notation (while terribly oldschool - matt2000!mattPC@matt2000.com) is legal, but forbidden per default by Exim. Just so you know :)

We had similar issues with bad emails hanging the queue. Glad to know there's a patch :)
@xurizaemon ● www.fuzion.co.nz
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail »
  • Using CiviSMTP (Moderator: shane) »
  • Mailings stuck on 'Running'

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