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Author Topic: 78 contributions disappeared overnight  (Read 458 times)

lesley

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78 contributions disappeared overnight
July 09, 2014, 11:39:50 pm
Here's a mystery 

Compiling end of year figures noticed no donations for Feb or March.

Checked backups and found they were in the database on 5th June and no longer there in either civicrm_contribution or  civicrm_financial _item.

Checked raw access logs for 5 & 6 Jun.
A contribution deleted via civi would yield the following
POST.....index.php?q=civicrm/contact/view/contribution&reset=1&action=delete&id=10788&cid=5294&context=contribution"

Nothing. (only 2 contributions deleted in June & neither on the dates concerned)

I haven't done any upgrades or restores from backups during this period nor have I or anyone else deleted them directly from the database.

So how is it possible? Easy enuff to restore them from backup but new boss (who already wants to dump civicrm for something with better social network integration) wants to know it won't happen again.

All help much appreciated
cheers
Lesley

civi 4.4.4 under drupal 7

Hershel

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Re: 78 contributions disappeared overnight
July 11, 2014, 04:40:50 am
No one deleted them? Seems bizarre. Perhaps your host restored your DB from a backup without telling you--stranger things have happened....
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petednz

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Re: 78 contributions disappeared overnight
July 11, 2014, 02:33:37 pm
hi lesley - i was going to say same as hershel but he got there first

since you are 'just' across the ditch, if you are interested, i would be happy to have a chat about how to address the issue of "dumping civicrm for something with better social network integration"
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pete davis : www.fuzion.co.nz : connect + campaign + communicate

Hershel

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Re: 78 contributions disappeared overnight
July 12, 2014, 01:16:29 pm
I don't know if Peter is the best for this--I don't think he has any experience with dumping CiviCRM. ;)
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

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lesley

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Re: 78 contributions disappeared overnight
July 13, 2014, 07:59:07 pm
HoHo chaps!
Pete I would love to take you up on that offer - how shall we chat?

I don't think host restore theory works - change log indicates much activity in Feb/March
also member renewal payments are there for that period - only donations are missing.

I know it looks like one of us must have deleted them but how come nothing in access logs?
Is there anywhere else I can look for clues?

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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviContribute (Moderator: Donald Lobo) »
  • 78 contributions disappeared overnight

This forum was archived on 2017-11-26.