CiviCRM Community Forums (archive)

We've just located our site to Stablehost and have run into an odd problem.  With Google mapping enabled and an API entered, and with Yahoo geocoding enabled, people who register for our events get this error after submitting:

Sorry but we are not able to provide this at the moment.
php_network_getaddresses: getaddrinfo failed: Name or service not known
Return to home page.

Our developer dug through the error logs to discover this:

#4 /home/****/public_html/sites/all/modules/civicrm/packages/Net/Socket.php(156): PEAR->raiseError("php_network_getaddresses: getaddrinfo failed: Name or service not known", 0)
#5 /home/****/public_html/sites/all/modules/civicrm/packages/HTTP/Request.php(737): Net_Socket->connect("query.yahooapis.com", 80, NULL, NULL, NULL)

(I redacted our username from the path)

Once we turned off mapping/geocoding, things worked fine.  Stablehost support has already eliminated firewalls as the problem.

Interestingly, we were getting the same error message when we had SMTP enabled for e-mailing of confirmations, etc., and Stablehost support suggested that I use the IP address instead of the server name in the server settings, and that cleared the problem right up.

If I wanted to substitute the Google and Yahoo IP addresses for the server names, any idea where in the code I might find that?  I probably wouldn't leave it that way, but it would be a good way to test whether there's some sort of problem resolving hostnames.

I think I'd seen that, and based on that and other suggestions, I dug around and finally found /civicrm/CRM/Utils/Geocode/google.php, which appears to define the server for the Google mapping/geocoding info.

I pinged the server that appears in that file, maps.googleapis.com, and my ping got redirected to googleapis.l.google.com.  So I commented out the first and substituted the second.

That SEEMS to have fixed the problem.  I don't know whether maps.googleapis.com truly doesn't work for anyone, or whether for some reason the server I'm on couldn't deal with the redirection.  I haven't seen any other posts on this forum with this particular issue.

tl;dr: Go to /civicrm/CRM/Utils/Geocode/google.php and change maps.googleapis.com to googleapis.l.google.com.

demo has no mapping provider set.

http://drupal.demo.civicrm.org/civicrm/admin/setting/mapping?reset=1

Not sure if my problem is related, but today one of my clients had problems inserting new contacts.  The cause was Google geocoding timing out - although no other client reported this.  I changed the geocoding from Google to Yahoo and lo, it now works!  Looking at your second post I wonder whether the change of Google server name is involved in this, although that looks too simple...