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Author Topic: Personal Contribution Page links don't work from email  (Read 304 times)

jckinsey

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Personal Contribution Page links don't work from email
August 07, 2014, 02:17:04 pm
If I "tell a friend" the email contains a link to "Donate" which is http://caringisthekey.org/index.php?option=com_civicrm&task=civicrm/pcp/info&Itemid=192&reset=1&id=1
When I click on this link, it takes me to the login screen.
This is the same link that is included in my welcome email (the one that says my page has been approved) to update/edit/promote my page:
http://caringisthekey.org/index.php?option=com_civicrm&task=civicrm/pcp/info&Itemid=192&reset=1&id=1

The actual link to the page, which is what my visitors should be sent to is: http://caringisthekey.org/index.php?option=com_civicrm&task=civicrm/pcp/info&reset=1&id=1 which I can only find by going to the administration pages and clicking on my page name.

How do I get the correct page link to show up in the emails to friends? and how does a non-admin type user find out what their actual page link is to share with their friends?

Joomla 2.5.26 and Civicrm 4.4.6

flug

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Re: Personal Contribution Page links don't work from email
August 29, 2014, 06:42:39 am
This sounds like a bug to me, and you'll likely need a developer to track it down & fix it.

You could look for related bugs on the CiviCRM issue tracker: https://issues.civicrm.org/jira/browse/CRM-14766?jql=text%20~%20%22personal%20campaign%20pages%22%20ORDER%20BY%20created%20DESC

FYI this functionality works correctly for me on CiviCRM 4.2.x, so this is either a new bug introduced in a later version or something particular to your installation.

If the bug hasn't been reported and if you can verify the error in one of the demo CiviCRM servers, I'm sure the developer would appreciate a bug report on the issue.

For a workaround fix, if you go to CiviCRM (logged in as admin) then Administer/Communications/Message Templates then click System Workflow Messages you'll see a list of templates.

Several relate to Personal Campaign Pages (PCP) or tell a friend. Again it might take a developer to do this for you but you might be able to edit those templates to work around the problem until it is fixed.

For instance, a relevant piece of one of my templates looks like this:

Code: [Select]
{ts}Send email to family, friends and colleagues with a personal message about this campaign.{/ts}
{ts}Include this link to your fundraising page in your emails{/ts}:
{$pcpInfoURL}

Another thing to look at is user permissions (probably under your Joomla administration menu somewhere).  It is just possible that anonymous users need some permission that is not granted, to view that page (it's also possible there is a new bug in how the $pcpInfoURL is generated and it is wrong, or the developers change the $pcpInfoURL for some reason but didn't think to change the permissions needed to anonymous users to be able to view it).

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  • Old sections (read-only, deprecated) »
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  • Personal Contribution Page links don't work from email

This forum was archived on 2017-11-26.